A base salary up to 3.350, depending on knowledge and experience.
23 days of paid vacation, voluntary pension plan and a personal budget for training purposes
Remote work is possible
A beautiful office at the Zuid As
Health and insurance allowance is included
You are fluent in French and English, both verbal and in writing
You master the IT environment (Outlook, Pack Office, Salesforce, etc.) and are comfortable working on new tools
2 or 3 years in Higher Education or equivalent experience in a customer service (ideally in a B2B context), or in a sales department in an international context.
You have excellent interpersonal skills and a good team spirit
You have an excellent memory and a strong and rapid learning capacity
ETS is a non-profit organisation where teams are passionate about their mission to advance quality and equity in education for all people worldwide because they believe in the power of learning. ETS teams strive to provide innovative and meaningful measurement solutions that improve teaching and learning, expand educational opportunities, and inform policy.
At ETS Global B.V., we bring expertise to educational and business communities around the world, including companies, language schools, academic institutions and public service organisations.
ETS Global serves 80 countries across Europe, South America, Asia, the Middle East and Africa. We offer a range of ETS products, services and learning solutions, including English-language assessments, standardised tests, training and consulting.
ETS Global B.V. offers a wide range of Language Assessments like the TOEIC® tests, the TOEFL® tests or the TFI™ test, as well as standardized tests, preparation tools and learning solutions for non-native speakers.
In 2020, ETS Global B.V. has acquired Pipplet, a start-up specialising in language assessment used for recruitment, internal mobility, language audits and skills certification for companies. Since its foundation, Pipplet has allowed recruiters from all over the world to verify candidates’ abilities to work in a foreign language. With assessments in 40 different languages, from English to Vietnamese, Pipplet is speeding up the recruitment process for hundreds of companies, from fast-growing start-ups to large consulting groups.
A base salary up to 3.350, depending on knowledge and experience.
23 days of paid vacation, voluntary pension plan and a personal budget for training purposes
Remote work is possible
A beautiful office at the Zuid As
Health and insurance allowance is included
You are fluent in French and English, both verbal and in writing
You master the IT environment (Outlook, Pack Office, Salesforce, etc.) and are comfortable working on new tools
2 or 3 years in Higher Education or equivalent experience in a customer service (ideally in a B2B context), or in a sales department in an international context.
You have excellent interpersonal skills and a good team spirit
You have an excellent memory and a strong and rapid learning capacity
ETS is a non-profit organisation where teams are passionate about their mission to advance quality and equity in education for all people worldwide because they believe in the power of learning. ETS teams strive to provide innovative and meaningful measurement solutions that improve teaching and learning, expand educational opportunities, and inform policy.
At ETS Global B.V., we bring expertise to educational and business communities around the world, including companies, language schools, academic institutions and public service organisations.
ETS Global serves 80 countries across Europe, South America, Asia, the Middle East and Africa. We offer a range of ETS products, services and learning solutions, including English-language assessments, standardised tests, training and consulting.
ETS Global B.V. offers a wide range of Language Assessments like the TOEIC® tests, the TOEFL® tests or the TFI™ test, as well as standardized tests, preparation tools and learning solutions for non-native speakers.
In 2020, ETS Global B.V. has acquired Pipplet, a start-up specialising in language assessment used for recruitment, internal mobility, language audits and skills certification for companies. Since its foundation, Pipplet has allowed recruiters from all over the world to verify candidates’ abilities to work in a foreign language. With assessments in 40 different languages, from English to Vietnamese, Pipplet is speeding up the recruitment process for hundreds of companies, from fast-growing start-ups to large consulting groups.
The mission of the Customer Success Representative is to deliver a very high-quality service to customers and prospects by
identifying, meeting and exceeding their expectations at each interaction.
ETS Global is a for profit subsidiary of ETS, the US based independent, non-profit world leader in educational research and assessment, committed to fairness.
Our mission is to advance quality and equity in education worldwide supporting learners at every important stage of their journey and to facilitate access to new educational and professional opportunities.
The mission of the Customer Success Representative is to deliver a very high-quality service to customers and prospects by
identifying, meeting and exceeding their expectations at each interaction.
ETS Global is a for profit subsidiary of ETS, the US based independent, non-profit world leader in educational research and assessment, committed to fairness.
Our mission is to advance quality and equity in education worldwide supporting learners at every important stage of their journey and to facilitate access to new educational and professional opportunities.
Respond to requests from customers, prospects and salespeople by phone and e-mail concerning the use and handling of the ecommerce website.
Respond to questions from customers, prospects and salespeople related to procedures and products.
Order management : place orders in our system, and follow-up with clients and internal stakeholders at each stage of the process to ensure on-time delivery.
Respond to level 1 technical questions from customers concerning the use of our digital platforms.
Manage and update information on the CRM (Salesforce) and monitor incident tickets (session administration, logistics incidents).
Various horizontal positions
Respond to requests from customers, prospects and salespeople by phone and e-mail concerning the use and handling of the ecommerce website.
Respond to questions from customers, prospects and salespeople related to procedures and products.
Order management : place orders in our system, and follow-up with clients and internal stakeholders at each stage of the process to ensure on-time delivery.
Respond to level 1 technical questions from customers concerning the use of our digital platforms.
Manage and update information on the CRM (Salesforce) and monitor incident tickets (session administration, logistics incidents).
Various horizontal positions
In 2001 ETS Global B.V. was established with two employees, to promote ETS tests, built and strengthen relations with educational and assessment leaders in Europe and to offer customised assessments. A few years later ETS Global scope widened to make the TOEIC® programme and the institutional Toefl® programme available in more than 80 countries around the world and in building a network of offices and partners to support test takers and test users locally. Its staff grew to around 40 at that time. Today with more than 120 employees, ETS Global is active with its main offering – a variety of English language assessments and tools, increasingly digital -, which support English language learning everywhere.
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Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!
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