As customer success manager at Knowliah, you are responsible for the implementation of Knowliah ONE. You will provide support to users, engage in account management, through upselling and monitor the usage of assigned customers.
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What's in it for you?
€45.000 - €65.000 base salary
Company car & fuel card + meal vouchers + Eco vouchers + hospitalization + group insurance, flexible hours and 26 days off
Knowliah is growing fast; this offers interesting personal growth and career opportunities
Become an important stakeholder within the company and work with well-known international brands
A high degree of independence and responsibility and training opportunities to develop yourself further
What skills do you have?
Fluent in Dutch, French and English, in word and writing. Other European language is a plus
2+ years of customer success experience managing over 50+ customers or Support, or Key Account Manager experience, preferably within SaaS
IT knowledge and exceptional customer and client experience focus
You enjoy working with people and can translate customer needs into processes + you are a planner who know how to keep an overview of different projects
You communicate fluently, have the ability to influence through persuasion and negotiation and have a track record of delivering value to a large customer base
Company information
We provide organizations with the software and support they need to enable their corporate legal teams to contribute to EBITDA and deliver and demonstrate business value.
Founded in Belgium
25+ awesome colleagues
Year on year growth
Unique company culture
What's in it for you?
€45.000 - €65.000 base salary
Company car & fuel card + meal vouchers + Eco vouchers + hospitalization + group insurance, flexible hours and 26 days off
Knowliah is growing fast; this offers interesting personal growth and career opportunities
Become an important stakeholder within the company and work with well-known international brands
A high degree of independence and responsibility and training opportunities to develop yourself further
What skills do you have?
Fluent in Dutch, French and English, in word and writing. Other European language is a plus
2+ years of customer success experience managing over 50+ customers or Support, or Key Account Manager experience, preferably within SaaS
IT knowledge and exceptional customer and client experience focus
You enjoy working with people and can translate customer needs into processes + you are a planner who know how to keep an overview of different projects
You communicate fluently, have the ability to influence through persuasion and negotiation and have a track record of delivering value to a large customer base
Company information
We provide organizations with the software and support they need to enable their corporate legal teams to contribute to EBITDA and deliver and demonstrate business value.
Founded in Belgium
25+ awesome colleagues
Year on year growth
Unique company culture
Why work at Knowliah?
Join Knowliah’s team and be at the heart of the digital transformation of the knowledge economy!
Knowliah helps teams and organizations to increase efficiency, improve service levels and prepare for the future. In order to support our continuous growth, Knowliah is looking for highly motivated and passionate people to join us and be part of our growth.
Knowliah strongly believes that people make the biggest difference and therefore, we continuously invest in talented people to develop, market, sell, deliver and support our innovative solutions.
#1 Document software
35 average age
25+ awesome colleagues
Why work at Knowliah?
Join Knowliah’s team and be at the heart of the digital transformation of the knowledge economy!
Knowliah helps teams and organizations to increase efficiency, improve service levels and prepare for the future. In order to support our continuous growth, Knowliah is looking for highly motivated and passionate people to join us and be part of our growth.
Knowliah strongly believes that people make the biggest difference and therefore, we continuously invest in talented people to develop, market, sell, deliver and support our innovative solutions.
#1 Document software
35 average age
25+ awesome colleagues
What your job looks like
.
Supervising Knowliah ONE implementations
Providing support to users
Account management in function of upselling
Monitoring the use of assigned clients
.
What your job looks like
Supervising Knowliah ONE implementations
Providing support to users
Account management in function of upselling
Monitoring the use of assigned clients
.
Mission of Knowliah
To provide organizations with the software and support they need to enable their corporate legal teams to contribute to EBITDA and deliver and demonstrate business value.
.
Mission of Knowliah
To provide organizations with the software and support they need to enable their corporate legal teams to contribute to EBITDA and deliver and demonstrate business value.
About the company
At Knowliah, we empower others to be at their best. As a business, that means the Knowliah Enterprise Legal Management platform allows Corporate Legal Departments to mitigate risk, increase efficiency and demonstrate compliance, through industry-leading legal information and knowledge management software as well as contract lifecycle management solutions. We provide organizations with the software and support they need to enable their corporate legal teams to contribute to EBITDA and deliver and demonstrate business
value.
Founded in 1999 in Belgium, Knowliah is a team of more than 25 people working from our very green headquarters in Boortmeerbeek (near Brussels, Antwerp and Leuven), and on a fast growing track, in which opening offices abroad is part of the strategy.
As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognised by Gartner as a top vendor, in a list of 20 worldwide, for Enterprise Legal Management and Corporate Legal Matter Management, and successfully applying Artificial Intelligence (AI) and Natural Language Processing (NLP) since 2004, we won the award for “Best Legal Tech Company” by Trends/Tendances.
Your application process
Let us know you’re interested by applying for this role!
We’ll meet over the phone
1st interview with Yves Lefere
2nd interview with sales team member
You’ll receive a job offer!
Woohoo! You’ve got the job.
Got any questions?
Call us!
Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!