A base salary between the €3.000 en €4.000
Work partly from home or abroad
Personal development budget + fitness subsidy
Incredible office overlooking Leidseplein
Free healthy lunches when working from the office
At least 2 years of experience in Customer Success/Account Management/Sales, ideally in the travel/hospitality field. Bonus points if this happens to be in the SaaS space.
An existing network of Revenue Management/Commercial Decision Makers within hotel groups in the EMEA region.
You have knowledge of CRM systems.
You’re a good communicator. Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person + You're fluent in English and German.
We love to work with fun, open-minded and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership.
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space.
40+ awesome colleagues
Year on year growth
Unique company culture
A base salary between the €3.000 en €4.000
Work partly from home or abroad
Personal development budget + fitness subsidy
Incredible office overlooking Leidseplein
Free healthy lunches when working from the office
At least 2 years of experience in Customer Success/Account Management/Sales, ideally in the travel/hospitality field. Bonus points if this happens to be in the SaaS space.
An existing network of Revenue Management/Commercial Decision Makers within hotel groups in the EMEA region.
You have knowledge of CRM systems.
You’re a good communicator. Our customers love us for the amazing customer service we provide, so you could be responding to emails, customer questions or live chats or explaining technical terms to a non-technical person + You're fluent in English and German.
We love to work with fun, open-minded and driven people who can kick ass at work, but also know how to have fun outside. Your positivity and enthusiasm are infectious, you love to get things done and do not shy away from taking ownership.
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space.
40+ awesome colleagues
Year on year growth
Unique company culture
Welcome to Oaky!
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space. We are on a mission to become the clear market leader within the next two years. We are now looking for a German-speaking Customer Success Manager with a clear understanding of hotel systems and connectivity to join our growing team. If you’re interested in moving to the travel technology side of the business within a fast-growing company, you’re exactly the person that we’re looking for.
What we’re looking for
As Customer Success Manager at Oaky, you will be responsible for our customers in the DACH region. Your main goal is to ensure your portfolio of customers hit their goals with Oaky and move from adoption to success and advocacy. You do this by understanding in-depth how Oaky works on a product level and applying this knowledge to the specific customer problems and what they want to achieve. You will constantly strive to add value to your clients and with each time you reach out to them, you become their trusted advisor.
Welcome to Oaky!
Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space. We are on a mission to become the clear market leader within the next two years. We are now looking for a German-speaking Customer Success Manager with a clear understanding of hotel systems and connectivity to join our growing team. If you’re interested in moving to the travel technology side of the business within a fast-growing company, you’re exactly the person that we’re looking for.
What we’re looking for
As Customer Success Manager at Oaky, you will be responsible for our customers in the DACH region. Your main goal is to ensure your portfolio of customers hit their goals with Oaky and move from adoption to success and advocacy. You do this by understanding in-depth how Oaky works on a product level and applying this knowledge to the specific customer problems and what they want to achieve. You will constantly strive to add value to your clients and with each time you reach out to them, you become their trusted advisor.
Strategically nurture existing customers and drive maximum ROI for them - Accountable for customer renewals and ageing receivables
Have a pulse of your customer portfolio: check the CRM system to see which customers need help and proactively reach out to them with advice
Pilot conversion and upsell/expansion and drive this along with the sales team or the Key Account Manager - Hold product demonstrations for customers/onboarding calls along with the implementation specialist
Drive customer advocacy and engagement by creating custom content focused on your market (cases studies, webinars, reviews on Hotel Tech Report etc) - Analyze customer data to improve customer experience and performance
Develop and execute strategies(inc collaboration within the CS team/other teams) to minimize customer churn and maximise ROI and production adoption
Customer Succes Manager
Head of CSM
Various horizontal positions
Strategically nurture existing customers and drive maximum ROI for them - Accountable for customer renewals and ageing receivables
Have a pulse of your customer portfolio: check the CRM system to see which customers need help and proactively reach out to them with advice
Pilot conversion and upsell/expansion and drive this along with the sales team or the Key Account Manager - Hold product demonstrations for customers/onboarding calls along with the implementation specialist
Drive customer advocacy and engagement by creating custom content focused on your market (cases studies, webinars, reviews on Hotel Tech Report etc) - Analyze customer data to improve customer experience and performance
Develop and execute strategies(inc collaboration within the CS team/other teams) to minimize customer churn and maximise ROI and production adoption
Customer Succes Manager
Head of CSM
Various horizontal positions
Headquartered in Amsterdam and Singapore, we are passionate travelers with love for hospitality. Our team is made up of experts in hospitality and tech from all over the world.
Oaky hoteliers think outside the box when it comes to revenue generation and delighting their guests. Data-driven and innovative, these hoteliers find revenue opportunities where others don’t.
Our aim is to change the face of upselling and make it synonymous with comfort, delight and memorable experiences by empowering guests to design their own stay.
Head of Sales
Apply for the job!
We’ll meet over the phone
You’ll speak with Gabriella (HR) and Rupert Gutteridge (Head of Sales)
Meet the team!
Receive an offer!
Woohoo! You’ve got the job.
Maxim Garritsen
Maxim is known for his persistence and going the extra mile for his candidates
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