€3.500 - €4.000 gross monthly salary, 10% bonus, 2% pension and travel expense
Flexible hours and 25 days off
Laptop, phone, + everything you need to work from home
Great growth opportunity
Working with a complex product and a lot of variation in your job
2+ years of customer success experience managing over 100+ customers
Required languages: Native in Dutch and working proficient English, any other language is a plus
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
You have a track record of delivering value to large customer base
Foleon is the #1 content creation platform (CCP)
Based in Amsterdam and New York
100+ amazing collegeaus with a growth mindset
Best place to work award
More than 1500 cool clients like Disney, Nike, Philips, Volvo etc.
€3.500 - €4.000 gross monthly salary, 10% bonus, 2% pension and travel expense
Flexible hours and 25 days off
Laptop, phone, + everything you need to work from home
Great growth opportunity
Working with a complex product and a lot of variation in your job
2+ years of customer success experience managing over 100+ customers
Required languages: Native in Dutch and working proficient English, any other language is a plus
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
You have a track record of delivering value to large customer base
Foleon is the #1 content creation platform (CCP)
Based in Amsterdam and New York
100+ amazing collegeaus with a growth mindset
Best place to work award
More than 1500 cool clients like Disney, Nike, Philips, Volvo etc.
Making customers happy is great. But that’s not the goal, making them successful is what matters.
Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our product and become lifelong customers. As such, we need a CSM to drive success with our customers at scale. The role will be focused on our over 600 self serve customers who are fundamental for our growth and future plans.
Your Mission
Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys. Foleon is based in Amsterdam and serves more than 1,400 global B2B brands.
This role includes responsibilities for Customer Success activities (adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, expansion, etc.) of customers at scale.
If you want to be a vital part of our organisation, have a growth mindset, the willingness to help the customer to be successful, and have an unstoppable motivation and willingness to have extreme ownership over your book of business? Then come join our Foleon team and be part of a group of Happy and Inspiring people!
Making customers happy is great. But that’s not the goal, making them successful is what matters.
Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our product and become lifelong customers. As such, we need a CSM to drive success with our customers at scale. The role will be focused on our over 600 self serve customers who are fundamental for our growth and future plans.
Your Mission
Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys. Foleon is based in Amsterdam and serves more than 1,400 global B2B brands.
This role includes responsibilities for Customer Success activities (adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, expansion, etc.) of customers at scale.
If you want to be a vital part of our organisation, have a growth mindset, the willingness to help the customer to be successful, and have an unstoppable motivation and willingness to have extreme ownership over your book of business? Then come join our Foleon team and be part of a group of Happy and Inspiring people!
Function as the customer advocate and provide internal feedback on how we can better serve our customers at scale
Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Ensure that a plan is in place with all customers for deployment, change management and adoption programs
Collaborate with Customer Marketing, Customer Success Programs and Education to ensure learning at scale
Head of Customer Success
Various (international) roles
Function as the customer advocate and provide internal feedback on how we can better serve our customers at scale
Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Ensure that a plan is in place with all customers for deployment, change management and adoption programs
Collaborate with Customer Marketing, Customer Success Programs and Education to ensure learning at scale
Head of Customer Success
Various (international) roles
Foleon’s leading content creation platform (CCP) empowers business teams to create engaging and intelligent content experiences at scale.
Organizations use Foleon to produce personalized content for every stage of the customer journey and give buyers the flexibility to self-educate and consume content at their own pace.
Our intuitive drag & drop editor and powerful templating engine provide sophisticated design capabilities while dramatically reducing complexity, enabling increased content velocity across the entire organization.
Foleon content provides the audience insights needed to turn customer journeys into seamless experiences. Martech integrations empower teams to make follow-up communication relevant and timely.
Smash through content bottlenecks and rise above the digital noise with interactive content experiences that are highly visual, optimized for any device, and personalized for today’s B2B buyers.
Apply to the job!
We’ll meet over the phone
Discovery videocall with Hiring Manager
Interview with NL Teamlead
Assignment + final interview with Teamlead and Colleague
Job offer!
Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!
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