As JP.cars is growing rapidly, we are looking for a Customer Success Manager. In simpler terms, someone who ensures our customers are happy. It sounds simple, but it’s a specialized profession. Let us explain.

Imagine: you have a question for a company. You call or email, and you get immediate assistance. Nice, and quite exceptional, because it’s not always that easy. Often, you have to navigate through three robots, five menus, or worse: you’re asked to send an email. And then you wait and wait for a response. Sound familiar?

JP.cars emphasizes the importance of excellent service. We are customer-obsessed, in the best sense of the word, and we are still praised for it. That’s why we consider this role so crucial because you can make a difference.

Here’s how: you build a strong relationship with the customer. For this, you need one quality: genuine interest. You are sincerely enthusiastic because you enjoy helping our customers. So, if you receive a call or an email with a question, you immediately step out of our meeting, as the customer always comes first. We wholeheartedly support the fact that we come second.

Even more important: you anticipate the customer’s needs. So, you are proactive, pick up the phone yourself, and identify what the customer is facing. You know exactly what the customer needs to be even more successful with our product. If you do it right, you might even know it before the customer does.

You’re fortunate that customers are very satisfied with our product. They often enjoy calling us. Another advantage: we are a fast-growing tech-scaleup, and you will be one of the first to hold this position. This means you will have a lot of responsibility to shape the role according to your best judgment, and there are plenty of opportunities for growth within our company.