A fixed salary between €3.750 en €5.000 depending on seniority and experience
The flexibility to choose how you travel and where you work
We don’t measure how many hours you work or are in an office + we embrace context and avoid control
Equipment to get your job done + we offer employee freedom as we grow
We care about achieving great work in a high-performance culture + we embrace context and avoid control
2 to 5 years of customer success experience preferably in a SaaS organization
Excellent communication skills, including with internal and external stakeholders and all levels of management
Proven record of driving issues to resolution with great customer satisfaction
Ability to manage multiple customer accounts, projects, and deadlines simultaneously
Fluent English and Dutch (spoken, written, including reporting skills).
Knowingo is a mobile learning platform for employees that enables measurable return on knowledge through gamification powered by AI
Offices in Amsterdam & Breda, but you can work fully remote
30+ awesome colleagues
Ground-breaking technology, based on artificial intelligence, machine learning, gamification, and bite-sized learning
Unique company culture
A fixed salary between €3.750 en €5.000 depending on seniority and experience
The flexibility to choose how you travel and where you work
We don’t measure how many hours you work or are in an office + we embrace context and avoid control
Equipment to get your job done + we offer employee freedom as we grow
We care about achieving great work in a high-performance culture + we embrace context and avoid control
2 to 5 years of customer success experience preferably in a SaaS organization
Excellent communication skills, including with internal and external stakeholders and all levels of management
Proven record of driving issues to resolution with great customer satisfaction
Ability to manage multiple customer accounts, projects, and deadlines simultaneously
Fluent English and Dutch (spoken, written, including reporting skills).
Knowingo is a mobile learning platform for employees that enables measurable return on knowledge through gamification powered by AI
Offices in Amsterdam & Breda, but you can work fully remote
30+ awesome colleagues
Ground-breaking technology, based on artificial intelligence, machine learning, gamification, and bite-sized learning
Unique company culture
Currently, the global learning technology market is undergoing immense growth. To capitalize on this market opportunity Knowingo is recruiting a commercial and customer-facing team in Europe Middle East and Africa (EMEA).
We are hiring a Customer Success Manager based in The Netherlands to join our EMEA team. We are looking for someone who is driven, innovative, adaptable, and speaks Dutch. In this role, you help the customer achieve their goals with Knowingo products. You will act as the liaison between the customer, its users, and Knowingo. You will collaborate with individuals at all levels of any organization, up to and including senior leadership and create custom success plans. You will be instrumental in building our Customer Success Management practice by supporting high-profile strategic customers to realize their business goals.
Currently, the global learning technology market is undergoing immense growth. To capitalize on this market opportunity Knowingo is recruiting a commercial and customer-facing team in Europe Middle East and Africa (EMEA).
We are hiring a Customer Success Manager based in The Netherlands to join our EMEA team. We are looking for someone who is driven, innovative, adaptable, and speaks Dutch. In this role, you help the customer achieve their goals with Knowingo products. You will act as the liaison between the customer, its users, and Knowingo. You will collaborate with individuals at all levels of any organization, up to and including senior leadership and create custom success plans. You will be instrumental in building our Customer Success Management practice by supporting high-profile strategic customers to realize their business goals.
Understand customer’s roadmap and use cases, become a trusted advisor who challenges customers to think in new and creative ways that enable them to maximize value
Become a Knowingo expert who advises customers about the most relevant features and functionalities that support their business needs
Serve as the dedicated point of contact for customers.
Ensure customer needs and challenges are communicated and understood by executives and functional teams
Work with Key Account and Sales teams to drive renewals and upsell in existing accounts using customer insights, identified churn risks, and identified upsell opportunities.
Key Account Manager
Head of Customer Success
Understand customer’s roadmap and use cases, become a trusted advisor who challenges customers to think in new and creative ways that enable them to maximize value
Become a Knowingo expert who advises customers about the most relevant features and functionalities that support their business needs
Serve as the dedicated point of contact for customers.
Ensure customer needs and challenges are communicated and understood by executives and functional teams
Work with Key Account and Sales teams to drive renewals and upsell in existing accounts using customer insights, identified churn risks, and identified upsell opportunities.
Key Account Manager
Head of Customer Success
At Knowingo we’re on a mission to improve our client’s business performance by improving their organizational knowledge levels. We are considered the most impactful learning solution in the market.
Our ground-breaking technology, based on artificial intelligence, machine learning, gamification, and bite-sized learning, allows our enterprise clients to predict organizational performance and supports a modern and continuous learning culture.
We offer our people flexible work arrangements to help manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivalled technology in a collaborative team focused on delivering vital knowledge to our clients and their employees, let’s talk!
Apply to the job!
We’ll meet over the phone
Interview with the Team Lead
Meet the team
Job offer!
Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!
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