A good salary between €3.500 and €4.500, 8% holiday allowance and the latest Apple gear and accessories
Free daily lunch, office snacks, fruit, coffee/tea, soft drinks, etc. Attractive discounts on several of our client brands
Mobility allowance or car sharing subscription and working-from-home opportunities
A fun, experienced, and highly ambitious team that is transforming the fashion and home interior industry. Regular fun team events and activities
Accredited highly-skilled migrant sponsor
Technical degree at secondary vocational education or Applied Sciences (HBO) or University level
Senior-level experience and technical understanding of SaaS-based platforms, data configuration, integrations, ERP solutions, relevant privacy regulations such as GDPR and security
5+ years of experience in technical IT support/implementation (L2/L3), 3+ years of experience in Service Level Agreements (SLA) and 3+ years experience in setting up and maintaining monitoring system
Ability to develop strong relationships with clients, partners, and co-workers
A great personal drive, high energy, hands-on; no one needs to push you to excel, it’s who you are
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis.
We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations.
A good salary between €3.500 and €4.500, 8% holiday allowance and the latest Apple gear and accessories
Free daily lunch, office snacks, fruit, coffee/tea, soft drinks, etc. Attractive discounts on several of our client brands
Mobility allowance or car sharing subscription and working-from-home opportunities
A fun, experienced, and highly ambitious team that is transforming the fashion and home interior industry. Regular fun team events and activities
Accredited highly-skilled migrant sponsor
Technical degree at secondary vocational education or Applied Sciences (HBO) or University level
Senior-level experience and technical understanding of SaaS-based platforms, data configuration, integrations, ERP solutions, relevant privacy regulations such as GDPR and security
5+ years of experience in technical IT support/implementation (L2/L3), 3+ years of experience in Service Level Agreements (SLA) and 3+ years experience in setting up and maintaining monitoring system
Ability to develop strong relationships with clients, partners, and co-workers
A great personal drive, high energy, hands-on; no one needs to push you to excel, it’s who you are
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis.
We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations.
Would you describe yourself as pragmatic, structured, and ambitious? If you are a team player, digitally savvy, and a good communicator who likes to focus on the client, then you might be our new Technical Support Specialist. In this role, you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in supporting and bringing value to our client base, contributing to the Support best practices and customer success journey of SaaS-based software solutions.
Would you describe yourself as pragmatic, structured, and ambitious? If you are a team player, digitally savvy, and a good communicator who likes to focus on the client, then you might be our new Technical Support Specialist. In this role, you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in supporting and bringing value to our client base, contributing to the Support best practices and customer success journey of SaaS-based software solutions.
Responsible for overseeing a team of dedicated Support representatives. This involves hiring, training, and managing staff, as well as setting performance goals and monitoring progress
Point of escalation for complex or unresolved customer issues. As a Customer Support Managers you work closely with your team to resolve customer complaints and inquiries, ensuring a timely and satisfactory resolution
Establish and maintain service quality standards, including response times, resolution rates, and customer satisfaction metrics. Regularly monitor and improve the quality of support provided. Continuously assess and improve customer support processes and workflows to enhance efficiency and effectiveness. Implement tools and technologies to streamline support operations
Generate and present regular reports to upper management to communicate support team performance, customer satisfaction levels, and areas needing attention or improvement
Collaborate with other departments, such as product development, sales, and marketing, to ensure that customer feedback and issues are communicated and addressed effectively
Various Paths
Responsible for overseeing a team of dedicated Support representatives. This involves hiring, training, and managing staff, as well as setting performance goals and monitoring progress
Point of escalation for complex or unresolved customer issues. As a Customer Support Managers you work closely with your team to resolve customer complaints and inquiries, ensuring a timely and satisfactory resolution
Establish and maintain service quality standards, including response times, resolution rates, and customer satisfaction metrics. Regularly monitor and improve the quality of support provided. Continuously assess and improve customer support processes and workflows to enhance efficiency and effectiveness. Implement tools and technologies to streamline support operations
Generate and present regular reports to upper management to communicate support team performance, customer satisfaction levels, and areas needing attention or improvement
Collaborate with other departments, such as product development, sales, and marketing, to ensure that customer feedback and issues are communicated and addressed effectively
Various Paths
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.
Apply to the job!
We’ll meet over the phone
First interview with Customer Succes % Operations Manager and Teamlead Support
Assessment
Final with CTO / COO / Product Owner
Job offer!
Thom Bakker
Thom is known for making your career goals a reality
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