About the company
The company was founded in 2010 by service management gurus Cor Winkler Prins (CEO), Laurens Pit (CTO) and Mathijs Sterk (Chief Software Architect) to address the clear need for a next-generation enterprise-class service management solution with a completely different architecture. This new architecture should enable enterprises and their multiple providers to work together seamlessly and securely, without the need for costly integrations. While at the same time providing real-time insight into the quality of service being delivered.
The new service management solution became 4me®: the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows an enterprise’s internal and external service providers to collaborate while keeping track of the service levels. It was initially released in 2012 and has since grown to support not just the core ITIL processes and SIAM but also KCS-based knowledge management, time tracking, and Earned Value Management (EVM) for project and portfolio management.
The name 4me was chosen to emphasize the fact that the 4me portal dynamically adjusts itself to provide each employee with a personalized experience. When employees have questions, are confronted with an incident, or need to order something, they simply go to 4me.
Since the initial release, 4me has seen rapid growth, with over 3.6 million enterprise employees already relying on 4me’s Self Service capabilities when they need help from one of their organization’s support domains like HR, IT, Purchasing or Facilities Management.
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