€6.000 - €8.500 gross monthly salary, 2% pension and travel expense
Flexible hours and 25 days off
Laptop, telefoon, + everything you need to work from home
Great leadership opportunity
Working with a complex product and a lot of variation in your job
Solid understanding of high volume, low touch Customer Success.
Strong foundation Customer Success skills in programs, processes, and KPIs.
Ability to identify and tackle problems across the Customer Journey
Near-native English and Dutch is a plus.
7+ years of Customer Success experience with a proven track record.
Foleon is the #1 content creation platform (CCP)
Based in Amsterdam and New York
100+ amazing collegeaus with a growth mindset
Best place to work award
More than 1500 cool clients like Disney, Nike, Philips, Volvo etc.
€6.000 - €8.500 gross monthly salary, 2% pension and travel expense
Flexible hours and 25 days off
Laptop, telefoon, + everything you need to work from home
Great leadership opportunity
Working with a complex product and a lot of variation in your job
Solid understanding of high volume, low touch Customer Success.
Strong foundation Customer Success skills in programs, processes, and KPIs.
Ability to identify and tackle problems across the Customer Journey
Near-native English and Dutch is a plus.
7+ years of Customer Success experience with a proven track record.
Foleon is the #1 content creation platform (CCP)
Based in Amsterdam and New York
100+ amazing collegeaus with a growth mindset
Best place to work award
More than 1500 cool clients like Disney, Nike, Philips, Volvo etc.
Making customers happy is great. But that’s not the goal, making them successful is what matters.
Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our product and become lifelong customers.
Are you looking for an opportunity to manage and build a global Customer Success team? We are looking for a Customer Success leader to help us take our customers to the next level.
Your Mission
Foleon is looking for a Director of Customer Success to oversee our customer base. In this role, you will scale, coach, and lead our CSM team. Your mission is to ensure our customers have a world-class customer experience. Collaborate cross-functionally to ensure that Foleon becomes the market-leading Content Creation Platform by ensuring that our customers are at the center of everything we do.
Your Focus
Making customers happy is great. But that’s not the goal, making them successful is what matters.
Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our product and become lifelong customers.
Are you looking for an opportunity to manage and build a global Customer Success team? We are looking for a Customer Success leader to help us take our customers to the next level.
Your Mission
Foleon is looking for a Director of Customer Success to oversee our customer base. In this role, you will scale, coach, and lead our CSM team. Your mission is to ensure our customers have a world-class customer experience. Collaborate cross-functionally to ensure that Foleon becomes the market-leading Content Creation Platform by ensuring that our customers are at the center of everything we do.
Your Focus
Scale, hire, coach, and manage global Customer Success Team
Defining and executing on customer experience strategy
Optimize and automate post-sales customer journey
Collaborating with GTM & Product teams to ensure a seamless customer experience
Partner with Sales and Marketing to grow customer lifetime value
Head of Customer Success
Various (international) leadership roles
Scale, hire, coach, and manage global Customer Success Team
Defining and executing on customer experience strategy
Optimize and automate post-sales customer journey
Collaborating with GTM & Product teams to ensure a seamless customer experience
Partner with Sales and Marketing to grow customer lifetime value
Head of Customer Success
Various (international) leadership roles
Foleon’s leading content creation platform (CCP) empowers business teams to create engaging and intelligent content experiences at scale.
Organizations use Foleon to produce personalized content for every stage of the customer journey and give buyers the flexibility to self-educate and consume content at their own pace.
Our intuitive drag & drop editor and powerful templating engine provide sophisticated design capabilities while dramatically reducing complexity, enabling increased content velocity across the entire organization.
Foleon content provides the audience insights needed to turn customer journeys into seamless experiences. Martech integrations empower teams to make follow-up communication relevant and timely.
Smash through content bottlenecks and rise above the digital noise with interactive content experiences that are highly visual, optimized for any device, and personalized for today’s B2B buyers.
Apply to the job!
We’ll meet over the phone
Discovery videocall with Hiring Manager
Interview with NL Teamlead
Assignment + final interview with Teamlead and Colleague
Job offer!
Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!
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