Share this job by e-mail:
Type the emailadress where you want to send this job to.
Share this
What's in it for you?
€2.200 - €2.500 base
Health coverage: 100% provided by Dashdoc + A Macbook Pro + meal vouchers
A combination of working at the office, working from home and visiting customers
3 offices based in Paris, Nantes & Antwerp in a multicultural environment.
A stimulating sector (road freight transport): the players in transport are very diverse (family businesses to large groups). They are all passionate about what they do and transmit energy and motivation to work with them!
What skills do you have?
You thrive from making customers happy
You are hands-on and not afraid to take a customer by the hand
You have good communication skills
You are able to learn about our SaaS product
Share our values: care, ambition, passion, speed
Company information
The road freight transportation industry is experiencing a major shake-up with automation and driverless trucks, connectivity, and low-carbon technologies. And for too long carriers, shippers and truckers have been pushed to use complex, expensive, and poorly designed software that is not adapted to their needs. That is why we started Dashdoc.
We are a young enthusiastic team, simplifying the world of transport management!
Dashdoc was founded in 2018 and currently counts 75 employees. The head quarters is situated in Paris, other offices are based in Nantes and Antwerp.
A dynamic and flexible workplace with room for open communication with 2 days of homeworking per week.
Unique company culture
What's in it for you?
€2.200 - €2.500 base
Health coverage: 100% provided by Dashdoc + A Macbook Pro + meal vouchers
A combination of working at the office, working from home and visiting customers
3 offices based in Paris, Nantes & Antwerp in a multicultural environment.
A stimulating sector (road freight transport): the players in transport are very diverse (family businesses to large groups). They are all passionate about what they do and transmit energy and motivation to work with them!
What skills do you have?
You thrive from making customers happy
You are hands-on and not afraid to take a customer by the hand
You have good communication skills
You are able to learn about our SaaS product
Share our values: care, ambition, passion, speed
Company information
The road freight transportation industry is experiencing a major shake-up with automation and driverless trucks, connectivity, and low-carbon technologies. And for too long carriers, shippers and truckers have been pushed to use complex, expensive, and poorly designed software that is not adapted to their needs. That is why we started Dashdoc.
We are a young enthusiastic team, simplifying the world of transport management!
Dashdoc was founded in 2018 and currently counts 75 employees. The head quarters is situated in Paris, other offices are based in Nantes and Antwerp.
A dynamic and flexible workplace with room for open communication with 2 days of homeworking per week.
Unique company culture
Why work at Dashdoc?
As a Customer Success Manager you are responsible for guiding our SMB customers in their start with Dashdoc and for supporting all Dutch speaking customers via the helpdesk. You will
- Be responsible for onboarding small & medium customers in Belgium and the Netherlands
- Accompany customers in their start with Dashdoc from kick-off to go-live (max. 3 months)
- Build a relationship of trust with the customer
- Set-up the customer accounts
- Train the customer team
- Minimize churn
- Support all Dutch speaking customers
- Provide support to our carriers and shippers in their use of Dashdoc (written and phone support)
- Analyze customer feedback and support requests to identify bottlenecks and contribute to the improvement of the product and customer satisfaction
- Accompany customers in the deployment of new features (connections to telematics systems, estimated arrival times, mileage, etc.).
Internally, you will work with all the teams at Dashdoc (sales, product, integration, marketing) to share your knowledge and support them in their activities
- Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment
- Give feedback to the product team to improve the product offer
- Contribute to the improvement of internal processes
You will work part-time in the office in Antwerp (The Beacon – Sint Pietersvliet 7, 2000 Antwerpen), part-time from home and visit customers from time to time. Every year, you will meet the whole company during a seminar in France!
Excellent training & onboarding
32 average age
75+ awesome colleagues
Why work at Dashdoc?
As a Customer Success Manager you are responsible for guiding our SMB customers in their start with Dashdoc and for supporting all Dutch speaking customers via the helpdesk. You will
- Be responsible for onboarding small & medium customers in Belgium and the Netherlands
- Accompany customers in their start with Dashdoc from kick-off to go-live (max. 3 months)
- Build a relationship of trust with the customer
- Set-up the customer accounts
- Train the customer team
- Minimize churn
- Support all Dutch speaking customers
- Provide support to our carriers and shippers in their use of Dashdoc (written and phone support)
- Analyze customer feedback and support requests to identify bottlenecks and contribute to the improvement of the product and customer satisfaction
- Accompany customers in the deployment of new features (connections to telematics systems, estimated arrival times, mileage, etc.).
Internally, you will work with all the teams at Dashdoc (sales, product, integration, marketing) to share your knowledge and support them in their activities
- Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment
- Give feedback to the product team to improve the product offer
- Contribute to the improvement of internal processes
You will work part-time in the office in Antwerp (The Beacon – Sint Pietersvliet 7, 2000 Antwerpen), part-time from home and visit customers from time to time. Every year, you will meet the whole company during a seminar in France!
Excellent training & onboarding
32 average age
75+ awesome colleagues
What your job looks like
Possible career path
.
Collect and analyse client requirements on identified needs.
Challenge the needs and analyse further opportunities with the client + manage a portfolio of client accounts to identify new needs and upsell opportunities.
Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment.
You will work with all the teams at Dashdoc (sales, product, integration, marketing)
Junior Customer Success Manager
Senior Customer Success Manager
Teamlead Customer Success
.
What your job looks like
Collect and analyse client requirements on identified needs.
Challenge the needs and analyse further opportunities with the client + manage a portfolio of client accounts to identify new needs and upsell opportunities.
Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment.
You will work with all the teams at Dashdoc (sales, product, integration, marketing)
Possible career path
Junior Customer Success Manager
Senior Customer Success Manager
Teamlead Customer Success
.
Mission of Dashdoc
The mission of Dashdoc is to transform the road transportation sector by offering a SaaS solution to transport professionals, allowing them to increase their profitability and reduce their carbon footprint.
.
Mission of Dashdoc
The mission of Dashdoc is to transform the road transportation sector by offering a SaaS solution to transport professionals, allowing them to increase their profitability and reduce their carbon footprint.
About the company
We are a young enthusiastic team, simplifying the world of transport management! The mission of Dashdoc is to transform the road transportation sector by offering a SaaS solution to transport professionals, allowing them to increase their profitability and reduce their carbon footprint.
Dashdoc was founded in 2018 and currently counts 75 employees. The head quarters is situated in Paris, other offices are based in Nantes and Antwerp.
🚛 Our vision
The road freight transportation industry is experiencing a major shake-up with automation and driverless trucks, connectivity, and low-carbon technologies. And for too long carriers, shippers and truckers have been pushed to use complex, expensive, and poorly designed software that is not adapted to their needs.
That is why we started Dashdoc.
We want to change the industry by bringing technology at the service of transport professionals. We believe that transport has always been about people, and we want to accompany their digital transformation with tools that are not not only useful, but delightful to use.
Your application process
Let us know you’re interested by applying for this role!
We’ll meet over the phone
1st interview with Talent AcquisitionÂ
2nd interview with Head of Sales
You’ll receive a job offer!
Woohoo! You’ve got the job.
Got any questions?
Call us!
Maxim Garritsen
Maxim will go above and beyond to get you the job you wish for!