Work with more than 100 global organizations like Segway, Lavazza, Tony’s Chocolonely and Sodexo who use Lytho as a Brand Management Solution to connect all stakeholders to their brand
We believe that people should do what they do best and are building as a team the future in marketing where every marketer can make an impact and be successful
We reward people who perform well. In this position, you can expect benefits that match this challenging job and a motivating variable compensation. As an international scale-up, we are aiming for double-digit annual growth, which offers many opportunities
We are looking for employees who thrive in a fast-paced, performance-driven company and who are not afraid to focus on impact and growth and maximize their own talent
You get a salary between 4000 and 5000 euro and a laptop, phone and travel expenses reimbursed
Passion for delivering brilliant customer service and improving the way organizations work
A minimum of 3 years of relationship management, large project implementations, or similar experience in a software environment
Ability to develop relationships across different levels in a customer’s organization, from end-user up to executive level, and ability to determine who key stakeholders and decision makers are in the company
Skilled in change management, helping team leaders successfully navigate the people-side of business change necessary to achieve their desired business outcomes
Excellent communication and outreach skills in both Dutch and English, responding rapidly to customer inquiries, and drafting concise and informative e-mails
Lytho received 10 million in funding
Lytho characterizes itself with a very informal atmosphere where everyone can be themselves
Lytho is a leading Brand Management Solution that is built with a background of 30 years of knowledge in brand and digital asset management
Help build the future in marketing where every marketer is meaningful and successful.
The Most Scalable, Hassle-Free & Cost-Efficient DAM.
Work with more than 100 global organizations like Segway, Lavazza, Tony’s Chocolonely and Sodexo who use Lytho as a Brand Management Solution to connect all stakeholders to their brand
We believe that people should do what they do best and are building as a team the future in marketing where every marketer can make an impact and be successful
We reward people who perform well. In this position, you can expect benefits that match this challenging job and a motivating variable compensation. As an international scale-up, we are aiming for double-digit annual growth, which offers many opportunities
We are looking for employees who thrive in a fast-paced, performance-driven company and who are not afraid to focus on impact and growth and maximize their own talent
You get a salary between 4000 and 5000 euro and a laptop, phone and travel expenses reimbursed
Passion for delivering brilliant customer service and improving the way organizations work
A minimum of 3 years of relationship management, large project implementations, or similar experience in a software environment
Ability to develop relationships across different levels in a customer’s organization, from end-user up to executive level, and ability to determine who key stakeholders and decision makers are in the company
Skilled in change management, helping team leaders successfully navigate the people-side of business change necessary to achieve their desired business outcomes
Excellent communication and outreach skills in both Dutch and English, responding rapidly to customer inquiries, and drafting concise and informative e-mails
Lytho received 10 million in funding
Lytho characterizes itself with a very informal atmosphere where everyone can be themselves
Lytho is a leading Brand Management Solution that is built with a background of 30 years of knowledge in brand and digital asset management
Help build the future in marketing where every marketer is meaningful and successful.
The Most Scalable, Hassle-Free & Cost-Efficient DAM.
We seek an enthusiastic, engaging, process-driven leader to build and grow our Customer Experience Team in the EU. As the Manager of our Customer Success Team, you will be responsible for directly managing customers and building a team to drive engagement, increase adoption, and deliver maximum value to ensure the success of our customers throughout their organizations. You will identify trends related to customer health, churn, and retention, build processes with an eye for scale, and help build a world-class team to support our products and services.
Our Success Managers are the go-to product experts for our customers, partnering with them to implement Lytho, train their teams, support their needs, and ensure their strategic business goals and outcomes are met throughout their customer journey. You are focused on ways to reduce customer effort, nurture product adoption as new features are added, convert our adopters into advocates, and help us earn the right to customer-driven growth. You will share best practices, reveal the magic of our newest releases, and inspire our customers on ways to best use the Lytho platform. You will partner with sales to uncover upsell and expansion opportunities and play a crucial role in our product development efforts as you hear and share the voice of our customers.
We work with some of the best brands in the world and their level of satisfaction in our product depends on you and the service you provide. We take this responsibility very seriously, so smart, creative, and empathetic applicants are a must in order to deliver to our customers the experiences they deserve.
We seek an enthusiastic, engaging, process-driven leader to build and grow our Customer Experience Team in the EU. As the Manager of our Customer Success Team, you will be responsible for directly managing customers and building a team to drive engagement, increase adoption, and deliver maximum value to ensure the success of our customers throughout their organizations. You will identify trends related to customer health, churn, and retention, build processes with an eye for scale, and help build a world-class team to support our products and services.
Our Success Managers are the go-to product experts for our customers, partnering with them to implement Lytho, train their teams, support their needs, and ensure their strategic business goals and outcomes are met throughout their customer journey. You are focused on ways to reduce customer effort, nurture product adoption as new features are added, convert our adopters into advocates, and help us earn the right to customer-driven growth. You will share best practices, reveal the magic of our newest releases, and inspire our customers on ways to best use the Lytho platform. You will partner with sales to uncover upsell and expansion opportunities and play a crucial role in our product development efforts as you hear and share the voice of our customers.
We work with some of the best brands in the world and their level of satisfaction in our product depends on you and the service you provide. We take this responsibility very seriously, so smart, creative, and empathetic applicants are a must in order to deliver to our customers the experiences they deserve.
Create and manage outcome-focused customer success processes that incorporate industry best practices to increase customer retention by demonstrating value, increasing breadth and depth of feature adoption, and identifying/mitigating risks
Monitor and analyze Customer Success performance metrics on process adherence, customer health, and customer retention
Identify and drive strategic initiatives across the business that will result in operational efficiencies, with a focus on improved customer experiences that fuel customer retention and expansion at scale
Hire, mentor, and retain high-performing Customer Success Managers as our business scales
Serve as primary point of contact for customers throughout their partnership with Lytho
Customer Success Manager
Manager Customer Success Team
International intercompany opportunities
Create and manage outcome-focused customer success processes that incorporate industry best practices to increase customer retention by demonstrating value, increasing breadth and depth of feature adoption, and identifying/mitigating risks
Monitor and analyze Customer Success performance metrics on process adherence, customer health, and customer retention
Identify and drive strategic initiatives across the business that will result in operational efficiencies, with a focus on improved customer experiences that fuel customer retention and expansion at scale
Hire, mentor, and retain high-performing Customer Success Managers as our business scales
Serve as primary point of contact for customers throughout their partnership with Lytho
Customer Success Manager
Manager Customer Success Team
International intercompany opportunities
Lytho, part of inMotionNow, is the latest leading SaaS marketing platform for marketers, designers, and brand managers. The all-in-one solution enables marketers to manage, translate, enrich, and publish all their digital assets across their organization to any channel. Lytho is different from established marketing software vendors when it comes to Digital Asset Management and content creation and publishing. Our employees create the engagement and impact that drives our success, and we work together to grow globally.
Lytho characterizes itself with a very informal atmosphere where everyone can be themselves. We also give everyone the space they need to work autonomously and take their own responsibility. We are a growing company, if you don’t like to work in a fast paced environment, then we might not be a match.
Apply to the job!
We’ll meet over the phone
Interview with Hiring Manager
Second interview with Sales Management
Case and presentation
Woohoo! Congrats on your new job!
Jasper Floor
Jasper is known for his persistence and going the extra mile for his candidates
© Owlie. A dedicated partner in your search for growth. Cookie Policy. Privacy Policy.
Type the emailadress where you want to send this job to.