Senior Customer Success Manager, Enterprise Accounts
BlueConic
Nijmegen
Help build the best company in marketing technology, period
Join early and help shape this function as it expands and grows with customer demand
Be part of a fast-growing team with offices in Nijmegen and Boston
Work with big name brands to achieve their marketing goals
Work fully remote, 28 days off, a MacBook, travel expenses and a good retirement pension
At least 5+ years working in a customer-facing role, such as solutions consultant, customer success, or similar – ideally with marketers and for a SaaS-based platform
5+ years front end development experience, including HTML, CSS, and JavaScript
Hands-on experience working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies
Proven leadership roles in customer partnerships
Holistic thinker about the customer journey and understand the mechanics of building processes, workflows, and identifying tools for efficiency and scale
BlueConic is an international start-up that’s growing fast
BlueConic is a “disruptive technology” in the industry and it’s our job to make sure every marketer knows it
BlueConic's customer data platform liberates your first-party data so you can orchestrate individualized experiences in every customer lifecycle stage
Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic
BlueConic is the global leader in Customer Data Platforms (CDP)
Help build the best company in marketing technology, period
Join early and help shape this function as it expands and grows with customer demand
Be part of a fast-growing team with offices in Nijmegen and Boston
Work with big name brands to achieve their marketing goals
Work fully remote, 28 days off, a MacBook, travel expenses and a good retirement pension
At least 5+ years working in a customer-facing role, such as solutions consultant, customer success, or similar – ideally with marketers and for a SaaS-based platform
5+ years front end development experience, including HTML, CSS, and JavaScript
Hands-on experience working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies
Proven leadership roles in customer partnerships
Holistic thinker about the customer journey and understand the mechanics of building processes, workflows, and identifying tools for efficiency and scale
BlueConic is an international start-up that’s growing fast
BlueConic is a “disruptive technology” in the industry and it’s our job to make sure every marketer knows it
BlueConic's customer data platform liberates your first-party data so you can orchestrate individualized experiences in every customer lifecycle stage
Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic
BlueConic is the global leader in Customer Data Platforms (CDP)
BlueConic is a fast-growing SaaS startup in search of a unique individual who blends a consultant’s obsession with solving customer problems, with a digital marketing technologist’s skillset. If you love happy customers as much as you love data and development, you’re going to be a great Customer Success Manager. We need you to come help guide marketers on their Customer Data Platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing ongoing, innovative success for our clients.
The team you will join is changing marketing every single day – and we’ve got the data to prove it! In addition to leading the implementation of our platform, which features a one-of-a-kind data integration and collection engine, our Customer Success team drives value-focused utilization of our platform, as there are many ways to help our customers use first-party data to improve outcomes for their organization.
We’ve got a job for you.
You will lead work with customers to define and achieve business goals with BlueConic use cases that may extend beyond Web/mobile to CRM and all aspects of marketing and analytics. You will collaborate with product management on features important to our customers.
BlueConic is a fast-growing SaaS startup in search of a unique individual who blends a consultant’s obsession with solving customer problems, with a digital marketing technologist’s skillset. If you love happy customers as much as you love data and development, you’re going to be a great Customer Success Manager. We need you to come help guide marketers on their Customer Data Platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing ongoing, innovative success for our clients.
The team you will join is changing marketing every single day – and we’ve got the data to prove it! In addition to leading the implementation of our platform, which features a one-of-a-kind data integration and collection engine, our Customer Success team drives value-focused utilization of our platform, as there are many ways to help our customers use first-party data to improve outcomes for their organization.
We’ve got a job for you.
You will lead work with customers to define and achieve business goals with BlueConic use cases that may extend beyond Web/mobile to CRM and all aspects of marketing and analytics. You will collaborate with product management on features important to our customers.
Apply your deep understanding of customer business strategy and use cases to ensure alignment between customer objectives and BlueConic capabilities
Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles
Solicit client feedback on product features and capabilities
Provide ongoing support and engagement, including recurring business reviews in conjunction with account management
Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns and managing escalations
Senior CSM
CSM Leader
Various international opportunities and horizontal steps
Apply your deep understanding of customer business strategy and use cases to ensure alignment between customer objectives and BlueConic capabilities
Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles
Solicit client feedback on product features and capabilities
Provide ongoing support and engagement, including recurring business reviews in conjunction with account management
Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns and managing escalations
Senior CSM
CSM Leader
Various international opportunities and horizontal steps
BlueConic, the leading pure-play customer data platform, liberates companies’ first-party data from disparate systems and makes it accessible wherever and whenever it is required to transform customer relationships and drive business growth.
Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic to unify data into persistent, individual-profiles, and then activate it across customer touchpoints and systems in support of a wide range of growth-focused initiatives, including customer lifecycle orchestration, modeling and analytics, digital products and experiences, audience-based monetization, and more.
BlueConic is a global company with offices in the US and Europe.
Here’s what building the dream means to the BlueCrew, in our own words:
“Create the best product as one team.”
“Building a company, a product, a culture, a team that has a significant, positive impact on the market and on the people here.”
“Building goals and accomplishing challenges for something greater than just you as an individual.”
“Being an instrumental part of a promising platform and company; to grow with the company in mind, and personally as a result.”
“Working in a small group together to accomplish something out of the ordinary.”
Apply to the job!
We’ll meet over the phone
Zoom call with Hiring Manager (SVP Customer Success)
Interview Manager Customer Succes in NL
Interview with CFO and/or Account Manager US
Case and presentation
Jasper Floor
Jasper is known for his persistence and going the extra mile for his candidates
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