Your Misson

Your primary objective is to let our customer be (more) successful. You help them get the most out of our tool and expand the usage of it in different business units. You will advise them on both a strategic and practical use of our platform. You will proactively reach out to give constructive feedback on the design, analytics, content structure, and distribution methods.

You’ll help customers in defining the role of the publication in their communications strategy and teach them how to use our platform effectively. Good knowledge of distribution and analytics is must-have and enables the CSM to help each customer to achieve their final goal and to constantly improve.

And last but not least, you’ll inspire customers by sharing best practices on different use cases and share our most successful customers’ stories.

Your Competencies

• Possess strong relationship building capabilities and excellent interpersonal skills
• Driven, self-motivated, enthusiastic and a “can do” attitude
• Ability to work in a dynamic (SaaS) environment in which the requirements are not always well defined and priorities are subject to change
• Natural curiosity with a distinct ambition to constantly bring ways we can improve as a team and in working with our customers.
• Strong desire to constantly learn and an natural desire to share those learnings with team members
• Strong feedback skills
• Customer Centric
• Being able to collect feedback and translate it into action points
• Result focused
• Knowledgeable on product and customer impact