A good salary between €2.500 and €4.000, 8% holiday allowance and the latest Apple gear and accessories
Free daily lunch, office snacks, fruit, coffee/tea, soft drinks, etc. Attractive discounts on several of our client brands
Mobility allowance or car sharing subscription and working-from-home opportunities
A fun, experienced, and highly ambitious team that is transforming the fashion and home interior industry. Regular fun team events and activities
Accredited highly-skilled migrant sponsor
2 years of experience in technical support for a SaaS or E-commerce business
Knowledge and affinity with XML, API, REST API
Strong technical skills, with a focus on troubleshooting and problem-solving
A great personal drive, high energy, and hands-on; no one needs to push you to excel, it’s who you are
Skillful and resourceful in managing all functional and technical aspects when servicing our customers
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis.
We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations.
A good salary between €2.500 and €4.000, 8% holiday allowance and the latest Apple gear and accessories
Free daily lunch, office snacks, fruit, coffee/tea, soft drinks, etc. Attractive discounts on several of our client brands
Mobility allowance or car sharing subscription and working-from-home opportunities
A fun, experienced, and highly ambitious team that is transforming the fashion and home interior industry. Regular fun team events and activities
Accredited highly-skilled migrant sponsor
2 years of experience in technical support for a SaaS or E-commerce business
Knowledge and affinity with XML, API, REST API
Strong technical skills, with a focus on troubleshooting and problem-solving
A great personal drive, high energy, and hands-on; no one needs to push you to excel, it’s who you are
Skillful and resourceful in managing all functional and technical aspects when servicing our customers
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis.
We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations.
Would you describe yourself as pragmatic, structured, and ambitious? If you are a team player, digitally savvy, and a good communicator who likes to focus on the client, then you might be our new Technical Support Specialist. In this role, you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in supporting and bringing value to our client base, contributing to the Support best practices and customer success journey of SaaS-based software solutions.
Would you describe yourself as pragmatic, structured, and ambitious? If you are a team player, digitally savvy, and a good communicator who likes to focus on the client, then you might be our new Technical Support Specialist. In this role, you will work in a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture. You enjoy playing a pivotal role in supporting and bringing value to our client base, contributing to the Support best practices and customer success journey of SaaS-based software solutions.
Provide first-level technical support to customers using our B2B platforms for the fashion industry, including troubleshooting and resolving technical issues
Collaborate with our development team to identify and resolve technical issues and bugs, and communicate resolutions to customers
Proactively monitor our platform and infrastructure to identify potential issues before they impact customers
Work with customers to optimize their use of our platform, and provide guidance and training as needed
Continuously improve our support processes and tools to enhance the customer experience and improve efficiency
Medior
Senior
Technical Support Lead
Customer Service Manager
Provide first-level technical support to customers using our B2B platforms for the fashion industry, including troubleshooting and resolving technical issues
Collaborate with our development team to identify and resolve technical issues and bugs, and communicate resolutions to customers
Proactively monitor our platform and infrastructure to identify potential issues before they impact customers
Work with customers to optimize their use of our platform, and provide guidance and training as needed
Continuously improve our support processes and tools to enhance the customer experience and improve efficiency
Medior
Senior
Technical Support Lead
Customer Service Manager
Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.
Apply to the job!
We’ll meet over the phone
First interview with Customer Succes & Operations Manager And teamlead support
Assessment
Final with CEO
Job offer!
Woohoo! You’ve got the job.
Thom Bakker
Thom is known for making your career goals a reality
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