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Implementation Specialist

Colect.io
Laren / Full-time
Netherlands / Full-time
36 - 40 (per week)
€ 3000 - € 3700 (per month)
3 to 5 years
Implementation
Benefits
Required skills
Company info

What’s in it for you?

  • A base salary between €3.000 and €3.700 depending on your experience, 26 holiday days + the latest Apple gear and accessories
  • A fun, experienced, and highly ambitious team that is transforming the fashion and home interior industry
  • Self-development through on-the-job training and educational courses
  • Free daily lunch, office snacks, fruit, coffee/tea, soft drinks, etc.
  • The chance to drive one of the two Red Bull Racing cars at the office 🏎️
  • Mobility allowance or car sharing subscription and working-from-home opportunities
  • Regular fun team events and activities 

What skills do you have?

  • You have 2+ years of B2B implementation / client success experience
  • Experience with and technical understanding of SaaS-based platforms, data
    configuration, integrations, ERP solutions, skillful and resourceful in managing all
    functional and technical aspects when onboarding new customers
  • Skillful and resourceful in managing all functional and technical aspects when
    onboarding new customers
  • Knowledge and affinity with XML, API, REST API
  • Excellent written & verbal communication skills in Netherlands and English, and
    strong in managing multi-stakeholder onboarding projects in diverse
    environments.
  • You have a completed college education (MBO)
  • Project coordination and time management skills are essential requirements

Company information

  • Colect is a premium mobile solutions provider designed for fashion, footwear, sports apparel, home interior and bodywear with over 430 brands and 86,000+ retailers worldwide using our tools on a daily basis. We deliver integrated scalable solutions for digital sales, remote sales and in-store selling in the B2B wholesale industry.
  • We digitalize Sales, Marketing and Distribution processes allowing fashion brands, agencies, distributors and retailers to connect via a mobile and cloud-based platform, improving the time-to-market, reducing costs of physical catalogs, sales samples and lookbooks while expanding their global footprint.
  • We are a high-powered international and multicultural team of very motivated professionals, spread across our headquarters in picturesque Laren (near Amsterdam) and various European locations. As a scale-up, we invest heavily in our teams and technology to lead the charge, drive constant innovation, delight our customers and rule out competition.

Why work at Colect?

We're looking for a customer-oriented, and digitally savvy and communicatively strong
implementation specialist, a good listener who likes to focus on the client.

Would you describe yourself as pragmatic, structured and ambitious? In this role you will work in
a fast-growing entrepreneurial environment, with a professional, fun, and informal office culture.
You enjoy playing a pivotal role in the onboarding and implementation process of new clients
and new features with existing clients. Striving for the best possible customer journey of a
SaaS-based software solution. You like digging into the details to understand and find solutions
for smart configuration and data mapping to ensure all client product information can be
consumed and populated in the most structured and beautiful way in Colect’s digital solutions.

Icon_Who work at
Speed of Innovation
We despise stagnation and the status quo. True innovation occurs in leaps, from zero to one, and speed is essential.
Icon_Who work at
Authenticity

We believe there's a different way: Dare to be different. Be mischievous.

Icon_Who work at
Trust

Building an open and honest work culture that fosters trust, teamwork, and engagement with our customers.

Icon_Who work at
Content over Form

What you say and what you do matters more than how you say it. No politics, focus on the common goal, and with sound arguments.

About Colect

Colect provides mobile sales solutions for the fashion industry. Over 400 brands and 90,000 users in sales and retail are already working with the Colect platform practically on a daily basis.


Under the Colect brand name, the parent company Apptitude provides scalable solutions for mobile sales, B2B, and retail sales in shops for leading brands in fashion, shoes, sports clothing, underwear, and accessories via a cloud-based platform. This digital platform enables companies in the fashion sector to grow more rapidly via a more efficient exchange of product information, assortment planning, order processing and data analysis..

rocket (1)

Culture and
Value

Drive
Honesty
Humor 
Commitment 

mars

Men / Women

70 / 30 %

smile-wink-alt

colleagues

40

language

Language

English/Dutch

users-alt

average age

35

An example of
a day at Colect

As our Implementation Specialist, you are responsible for supporting new and existing clients
during onboarding and implementation. You understand our customer’s business goals and
translate them into successful project plans in order for them to achieve using Colect’s platform
during the initial onboarding.


You will manage a portfolio of customer implementation projects, ensuring successful and timely completion of each project. You will assist customers to navigate the technical aspects of the
onboarding process and help them quickly identify potential issues to escalate them
appropriately, ensuring the best possible experience during the onboarding period.You identify and drive efficiency in the onboarding process by developing best practices and
process improvements.

  • Drive kick-off calls, integrations calls and integration sessions during the entire
    onboarding phase from a technical perspective
  • Analyzing and understanding our customer’s' requirements to form solution designs
  • Proactively advise clients on the best way of integrating our software, focusing on
    performance, user experience and positioning
  • Collaborate and coordinate with product, design, and engineering teams to improve
    the overall integration experience and product capabilities
  • Work closely with our Customer Success Manager to ensure overall client happiness
    and success metrics
  • Act as a technical project & stakeholder manager during implementation of larger clients
  • Provide support to clients in case of bug reports and coordinate with the technical team to fix them

Your career path

1
Medior  
2

Senior  

3

Various Paths

Colect Racing
growth-team Colect
Colect.io Crew
work - Colect

OUR MISSION:

is to create the best software through empowered teams centralized around our product, our aim is to help great brands present and sell their collections in a modern, easy and efficient way.

Our colleagues in words.

Robert Bolland, CCO

Robert Bolland, CCO

"I love the international setup of our team of fashion and tech lovers. All dedicated to adding value to the day-today business of our customers and making a positive impact on the fashion industry"

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Niña, the operations manager
head-side
2nd interview
2nd interview with Niña, the operations manager
grin
3rd interview
Assessment or talk with stakeholders
fast-mail
Job offer
You’ll receive a job offer!
Thom

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Schoutenbosje 5
1251 LE
Laren | Noord-Holland 

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