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Customer Success Manager

Whise
Belgium / Full-time
Belgium / Full-time
36 - 40 (per week)
€ 3200 - € 4500 (per month)
0 till 2 years
Product
Benefits
Required skills
Company info

What’s in it for you?

  • We offer the opportunity to make a difference in the international expansion of WHISE paving
    the way of the digital transformation of the real estate sector.
  • You’ll have a direct and concrete impact on the company and its long-term strategy, with a clear
    contribution to the growth.
  • We offer a unique experience of collaboration with leading real estate companies.
  • We offer a challenging job in a dynamic company at the forefront of innovation in emerging
    technologies.
  • We offer personal development opportunities to further build your skills.
  • A very complete package besides your monthly salary, that includes a mobility package, home-
    working allowance, meal vouchers, health care insurance, a cafeteria plan, a yearly bonus based on collective results etc.
  • We invest in a healthy and attractive workplace.

What skills do you have?

  • Keen interest in the real estate industry.
  • Showing initiative and being proactive are key in this role.
  • Excited about driving and tracking a consistent engagement process with customers.
  • Possesses excellent organizational and problem-solving skills: taking and keeping ownership until the matter is resolved is essential for you.
  • Adept at multitasking, paying meticulous attention to project details.
  • Possesses excellent listening, communication, and presentation skills.
  •  
    Demonstrates curiosity, a willingness to learn, and a keen interest in self-development.
  • Being familiar with tools like AZURE, Salesforce, Hubspot and/or JIRA are a strong plus.

Company information

  • WHISE is the leader and trend-setter in Belgian proptech based in Brussels! We’ve created a
    platform that’s tailor-made for real estate agencies. With 2,000+ offices across Belgium and France
    using daily our solution, our mission is to support empower clients through their digital
    transformation!
  • We are at the forefront of real estate technology, sustainability, and digitalization.
  • Picture this: a platform crafted exclusively for real estate pros. It's not just a tool; it's a secret
    weapon to streamline processes and make real estate transaction life a breeze.
  • And the cherry on top? Our integrated CRM (Customer Relationship Management) system is like a magic wand, managing customer relationships, automating follow-ups, and sealing deals faster. But that’s not all, we also offer services to ensure our clients embrace the digitalization.

Why work at Whise

As a Customer Success Manager, you are dedicated to ensure that customers not
only use the product and services offered by WHISE effectively but also achieve their
desired outcomes, fostering long-term satisfaction and loyalty. You smoothly
onboard new customers on the platform, you closely follow-up and monitor the
customer’s installation and provide proactive support and guidance, you train and
advise customers, you help them embrace the digital transformation so that they
derive maximum value from their investments.

Icon_Who work at
Focus
With 2,000+ offices across Belgium and France
using daily our solution, our mission is to support empower clients through their digital
transformation!
Icon_Who work at
Career progression

A comprehensive onboarding and a clear growth trajectory.

Icon_Who work at
Company culture

Not just a team member but a force for change, a disruptor of the status quo.

Icon_Who work at
Events
Ready to impact the digital and sustainable revolution in real estate? Let's make
magic happen together!

About
Whise

WHISE is a real estate CRM tailored for 
Real estate agencies seeking a comprehensive solution to efficiently manage their prospecting and transaction processes.

More than just real estate software, WHISE includes a full-fledged CRM that allows you to manage client relationships, automate prospect follow-ups, and ensure successful real estate transactions.

rocket (1)

Clients

Real estate agencies.

mars

Men / Women

60 / 40 %

smile-wink-alt

colleagues

20

language

Language

English/Dutch/French

users-alt

average age

28

An example of
a day at Whise

Your main tasks

  • Serve as the primary partner of our customers and help them increase the adoption of
    our solution.
  • Build and maintain strong client relationships, understanding their business goals and
    challenges.
  • Proactively address customer issues, gather feedback, and provide timely solutions to
    enhance customer satisfaction.
  • Facilitate smooth onboarding for new clients, ensuring a clear understanding of software
    features and integration into their workflows.
  • Engage in proactive collection and communication of customer feedback, issues, and
    market trends to internal teams at WHISE, influencing ongoing product improvements.
  • Monitor customer usage patterns to identify opportunities for additional features or
    enhancements.
  • Provide training sessions, create and update educational materials, and conduct
    webinars to help clients utilize the SaaS product effectively.
  • Identify and act on upselling and cross-selling opportunities based on evolving customer
    needs, in close collaboration with the sales team.

Your career path

1

Head of Customer Success

Whise kantoor

OUR MISSION

Our mission is to make the entire prospecting and real estate process easier and more enjoyable, enabling you to assist your clients efficiently and swiftly in their quest for a suitable home.

Our Story

whise

Jean Waucquez and Ben Huybrechts. Founders Whise.

 

Jean Waucquez and Ben Huybrechts flew back from Japan together, where they had both worked for several years and had gotten to know each other. During the flight, they came up with the idea of starting a business together in Belgium: a system for virtual property viewings to help Japanese expats find a home or office.

Gradually, they began offering this service to real estate agencies as well. Through frequent interactions with clients, they realized that real estate agents were all seeking a solution that didn't yet exist: an online platform that could be easily accessed, updated, and synchronized across all workstations. The two founders decided to develop this solution themselves.

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with CEO
grin
Job offer
You’ll receive a job offer!
Stijn LinkedIN

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Leuvensesteenweg 775, 1140 Evere, België.

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