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Customer Support Engineer

Chift
Brussels / Full-time
Belgium / Full-time
40 - 40 (per week)
€ 2400 - € 3400 (per month)
0 to 5 years
Customer Support
Benefits
Required skills
Company info

What’s in it for you?

  • Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off , etc.).
  • Full availability of our CTO to support and coach you.
  • Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies.
  • Experience in a young, fast-growing tech start-up and a great atmosphere.
  • Flexible working hours and office/remote mix.
  • Possibility to become shareholder. 
  • A good start-up atmosphere means: apéro, lunches and activities to celebrate each milestone together.

What skills do you have?

  • Technical profile: knowledge of Python and APIs is wanted.
  • Experience in support is a plus, but not a must.
  • Strong affinity with tech and the tech industry.
  • Good problem solving, organizational and listening skill.
  • Be communicative and like customer contact.
  • Thirst for knowledge; you love challenges and are eager to learn new things. Moreover, you want to understand the different technologies used to have a good overall view of the solution.
  • Curious & Resourceful: You love challenges, are eager to learn, and want a holistic view of the solution.
  • Startup Enthusiast: You’re open-minded, enjoy collaboration, and embrace the fast-paced, “rock and roll” startup environment.
  • Having an ownership and "doer" spirit: the small size of the team will allow you to take the lead on different subjects

Company information

  • We help SaaS vendors unleash the power of integrations. 
  • We built Chift so developers can integrate fast & companies be more efficient. We see a future where all financial software can be easily connected together and enhance companies’ performance.
  • In just two years, we raised a seed round with international investors, attracted major clients in the SaaS ecosystem including several unicorns, and were selected into the world's biggest incubator, "Station F."

Why work at Chift

At Chift, we are more than just a start-up; we are a team of passionate and driven individuals committed to revolutionizing financial integrations across Europe. Joining us as a Customer Support Engineer means your work will have a direct and significant impact on our company's growth and success. You'll collaborate closely with our CEO, shaping strategies and seeing your ideas implemented. As an early team member, you'll have unparalleled opportunities for professional development, with plenty of room to advance and expand your role as we grow.

We thrive in a fast-paced, rock&roll atmosphere where challenges and creativity are welcomed. Our supportive environment, led by our dedicated CEO and passionate colleagues, focuses on product and sales excellence. We offer flexible working hours, remote work options, and a great work-life balance, celebrating our milestones with regular team activities, apéros, and lunches.

We provide a competitive salary, attractive benefits, and the possibility to become a shareholder, ensuring your hard work is well rewarded. By joining Chift, you will be part of our journey to become the European leader in financial integrations by 2027. Your adventure starts here!

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Scale

We built Chift so developers can integrate fast & companies be more efficient. We see a future where all financial software can be easily connected together and enhance companies’ performance.

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Career progression

As we are growing fast, you will have the opportunity to get responsibilities quickly and evolve with the company. It’s an amazing opportunity to be part of the early joiners of an ambitious and fast growing start-up.

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Working hours

Flexible working hours with a balanced mix of remote work and office days.

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Innovation
We’re transforming how SaaS companies build integrations by creating Unified APIs. Our goal is to seamlessly connect financial data across European software platforms.

About
Chift

Our story:

Idea & Envy:
Henry & Matthieu developed a low code platform as a hobby during their spare time. 
Gauthier was selling integration projects to SME's. They noticed that integrations were a mess for European SME's. They joined forces to tackle this challenge

Finding the way:
‍Firstly, they wanted to offer a low-code platform to help integration companies to be more effective.
However, they noticed the growing  demand from SaaS vendors. They pivoted from the platform to a unified API coupled with a nice developer tool. This quickly became viral in the SaaS industry.

Founded in 2022:
The company was founded and quickly raised funds to address the market in several countries.

European coverage:
The objective is to be the European leader in financial integrations.
Chift is already active in Belgium, France, Luxembourg, Switzerland, Germany, the Netherlands and the UK.

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Clients

Work with amazing partners like Vertuoza, Pennylane, Qonto, Agicap

mars

Men / Women

90 / 10 %

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Colleagues

16

language

Language

French

 

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Average age

28

An example of
a day at Chift

Your main tasks

  • You will have a key role in our company as you will be in direct relation with our customers helping them to enjoy a perfect ride with Chift. We are looking for someone who is willing to take on responsibilities with a focus on troubleshooting and resolving end-user problems. 
  • Support of our customers & 2nd line support for end-users.
  • Helping new customers to onboard smoothly.
  • Handle tickets related to issue with our applications such as sync issues and api issues.
  • Troubleshooting
  • Improve our processes & procedures related to support 
  • Documentation of problems & solutions, helping to build the perfect self-service portal for customers

Your career path

1
Support Engineer
2
Support Lead
3

VP Support

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Chift Teamfoto
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OUR MISSION

Connecting software in one click to unleash the power of integrations. The objective is to be the European leader in financial integrations.

Our client in words.

Chift Teamfoto

We help many SaaS connect to SME's tools

 

"Our Dev team can focus on our product. Chift helped us save a lot of time on our roadmap and we benefit from their deep expertise on integrations."

"The variety of tools used by SME's is huge. We wanted to rapidly expand our connectivity. Thanks to Chift, we connect to all POS with no efforts."

"We need reliable and accurate accounting integrations to accelerate our growth. With Chift, we now connect te many European accounting tools easily." 

 

 

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Gauthier Henroz
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2nd interview
2nd interview with the Founders
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Job offer
You’ll receive a job offer!
Vince

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Adress

Icon_Who work at

Chau. de Bruxelles 41, 1310 Terhulpen, België

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