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Technical Customer Success Manager

Chift
Brussel / Full-time
Belgium / Full-time
40 - 40 (per week)
€ 4500 - € 5500 (per month)
3 to 5 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • Full availability of our CS & Technical team to support and coach you.
  • Steep learning curve: varied work allowing you to juggle between different technologies.
  • Experience in a young, rapidly growing tech startup  and a great atmosphere.
  • Flexible work schedule and a mix of office/remote work.
  • Attractive package (salary, meal vouchers, eco-vouchers, mobility budget, flexible vacation days, etc.).
  • Possibility of accessing equity in the next funding round.
  • A good atmosphere in a startup means: aperitifs, lunches, and activities to celebrate each important milestone together.

What skills do you have?

  • Minimum 3 years of experience. Startup experience in a fintech in a similar role is a BIG plus.
  • Understand how different technical components work together (e.g. API, Security, …)
  • Beyond technical knowledge, a keen interest in business logic is needed as you will have to quickly understand the client’s use cases, with the ability to translate them in technical solutions.
  • Strong verbal/written communication and presentation skills, including the ability to effectively communicate with both business and technical teams.
  • You should not be scared of developing supporting documentations & flows to empower your technical solutions.
  • French, Dutch and English are a PLUS.
  • Strong project management skills, autonomous, strong attention to details and excellent problem-solving skills are characteristics that defines you.

Company information

  • We help SaaS vendors unleash the power of integrations. 
  • We built Chift so developers can integrate fast & companies be more efficient. We see a future where all financial software can be easily connected together and enhance companies’ performance.
  • In just two years, we raised a seed round with international investors, attracted major clients in the SaaS ecosystem including several unicorns, and were selected into the world's biggest incubator, "Station F."

Why work at Chift

At Chift, we are more than just a start-up; we are a team of passionate and driven individuals committed to revolutionizing financial integrations across Europe. Joining us means your work will have a direct and significant impact on our company's growth and success. You'll collaborate closely with our CEO, shaping strategies and seeing your ideas implemented. As an early team member, you'll have unparalleled opportunities for professional development, with plenty of room to advance and expand your role as we grow.

We thrive in a fast-paced, rock&roll atmosphere where challenges and creativity are welcomed. Our supportive environment, led by our dedicated CEO and passionate colleagues, focuses on product and sales excellence. We offer flexible working hours, remote work options, and a great work-life balance, celebrating our milestones with regular team activities, apéros, and lunches.

We provide a competitive salary, attractive benefits, and the possibility to become a shareholder, ensuring your hard work is well rewarded. By joining Chift, you will be part of our journey to become the European leader in financial integrations by 2027. Your adventure starts here!

Icon_Who work at
Focus

We built Chift so developers can integrate fast & companies be more efficient. We see a future where all financial software can be easily connected together and enhance companies’ performance.

Icon_Who work at
Career progression

As we are growing fast, you will have the opportunity to get responsibilities quickly and evolve with the company. It’s an amazing opportunity to be part of the early joiners of an ambitious and fast growing start-up.

Icon_Who work at
Company Culture
Experience in a young, fast-growing tech start-up and a great atmosphere.
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Working hours

Flexible working hours and office/remote mix.

About
Chift

Our story:

Idea & Envy:
Henry & Matthieu developed a low code platform as a hobby during their spare time. 
Gauthier was selling integration projects to SME's. They noticed that integrations were a mess for European SME's. They joined forces to tackle this challenge

Finding the way:
‍Firstly, they wanted to offer a low-code platform to help integration companies to be more effective.
However, they noticed the growing  demand from SaaS vendors. They pivoted from the platform to a unified API coupled with a nice developer tool. This quickly became viral in the SaaS industry.

Founded in 2022:
The company was founded and quickly raised funds to address the market in several countries.

European coverage:
The objective is to be the European leader in financial integrations.
Chift is already active in Belgium, France, Luxembourg, Switzerland, Germany, the Netherlands and the UK.

rocket (1)

Clients

Work with amazing partners like Vertuoza, Pennylane, Qonto, Agicap

mars

Men / Women

90 / 10 %

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Colleagues

11

language

Language

French

 

users-alt

Average age

28

An example of
a day at Chift

Your main tasks

  • Supporting new customers through the onboarding process, ensuring a seamless transition to production.
  • Designing tailored solutions with customers, leveraging Chift’s platform capabilities.
  • Be a true pillar between Chift’s teams (Product & Growth).
  • Cultivate strong customer relationships and position yourself as a trusted advisor to facilitate expansions, renewals and referrals across your customers.
  • Partnering with our tech team to develop and refine new integrations and features that meet client needs.
  • Contribute to the development of technical documentation, guidelines, and best practices.

Your career path

1
Account Executive

2
Sales Lead

3
Country Manager
Chift surf foto
Chift Teamfoto

OUR MISSION

Connecting software in one click to unleash the power of integrations. The objective is to be the European leader in financial integrations.

Our client in words.

Chift Teamfoto

We help many SaaS connect to SME's tools

 

"Our Dev team can focus on our product. Chift helped us save a lot of time on our roadmap and we benefit from their deep expertise on integrations."

"The variety of tools used by SME's is huge. We wanted to rapidly expand our connectivity. Thanks to Chift, we connect to all POS with no efforts."

"We need reliable and accurate accounting integrations to accelerate our growth. With Chift, we now connect te many European accounting tools easily." 

 

 

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Gauthier Henroz
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2nd interview
2nd interview with the Founders
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Job offer
You’ll receive a job offer!
Stijn

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Adress

Icon_Who work at

Chau. de Bruxelles 41, 1310 Terhulpen, België

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