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Customer Success Manager

Websolve
Netherlands / Full-time
Netherlands / Full-time
32 - 40 (per week)
€ 3900 - € 4900 (per month)
3 to 5 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • Salary between €3900 and €4900 gross per month based on 40 hour contract
  • Flexible working hours
  • Participation in collective pension fund
  • Room to create your own position within the company
  • Excellent working facilities (from home or in-office)

What skills do you have?

  • Available for at least 32 hours a week
  • 2-5 years experience in a CSM role, or something related
  • You are ambitious, flexible and enthusiastic and have undertaken secondary activities at an association, own company or foundation;
  • You are pro-active, not afraid to take initiative, and like the idea of autonomously setting up novel projects;
  • An excellent command of the Dutch and English languages...French would also be convenient, but not necessary.

Company information

  • WEBSOLVE is an innovative software company that is focused on automotive.
  • We help our clients (Mercedes-, Porsche-, BMW-dealers) everyday with our reliable software.
  • We are a young, ambitious, fast-growing organization that is continuously expanding our team.
  • As we work in a small team, we are honest and critical, and everyone is treated equally. That way we continuously strengthen each other so that we can deliver the high- quality work that we are proud of.

  • Anything is possible at WEBSOLVE, as long as you are passionate about it!

Why work at Websolve.

As customer success representative you will be part of the newly created customer success team within WEBSOLVE, that will operate at the heart of the organization. You will collaborate with passionate and enthusiastic colleagues from support, management, and development. As we work in a small team, we are honest and critical, and everyone is treated equally. That way we continuously strengthen each other so that we can deliver the high-quality work that we are proud of.

WEBSOLVE is an innovative software company that is focused on automotive. We help our clients (Mercedes-, Porsche-, BMW-dealers) everyday with our reliable software. We are a young, ambitious, fast-growing organization that is continuously expanding our team.

Anything is possible at WEBSOLVE, as long as you are passionate about it!

Icon_Who work at
Data

Quality improvement

Client image

Client selection

Rapporting

Mutating

Icon_Who work at
Marketing
Automatic messaging
Campagnes
Whatsapp Messaging
Klantportal
Icon_Who work at
Sales
Lead Management
Leadboost
Icon_Who work at
Connectivity
With your clients

About
Websolve

WEBSOLVE is an innovative software company that is focused on automotive. We help our clients (Mercedes-, Porsche-, BMW-dealers) everyday with our reliable software. We are a young, ambitious, fast-growing organization that is continuously expanding our team.

Anything is possible at WEBSOLVE, as long as you are passionate about it!

rocket (1)

Culture and
Value

  • Honesty
  • Critical
  • Smart
  • Responsible
mars

Men / Women

80 / 20 %

smile-wink-alt

colleagues

10

language

Language

Dutch, French is a plus

users-alt

average age

32

An example of
a day at Websolve

Your main tasks

  • Talk with our clients about what success means for them – how do they measure success? How does this relate to their strategy?
  • Make sure that our clients feel like we understand them – discuss with them what their priorities, goals, challenges are for both short- and long-term. What are their key milestones for reaching those goals?
  • Perform monthly check-ins with our clients to discuss whether there is anything we can assist them in. You will use customer success tools (e.g. customer health check, performance dashboard) as input for those meetings.
  • Further develop our customer success tools. You will be developing e-learnings of our products together with our developers, as well as providing input for our customer health score tool.
  • Continuously collaborate with our support department. They are the eyes and ears of our company, so you will regularly listen to their feedback related to client sentiment.

Your career path

1
Senior Customer Success Manager
2
Manager
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visual2 (1)
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OUR MISSION

WEBSOLVE's mission is to help automotive dealers exceed the ever growing expectation customers have in the area of digital communication.

Our slogan.

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We sell cars!

Perhaps a strange slogan for an online marketing agency, but this is actually what we do. We have been working for major brands in the Automotive industry for years. We provide them with intelligent online solutions aimed at increasing customer loyalty and thus car sales.

Examples of brands that currently use our products are Opel, Peugeot, Renault, MINI and BMW. Our solutions are growing rapidly in terms of size and user base and require continuous improvement. We are therefore continuously looking for talented developers who want to contribute to this.

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
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1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with Head of Sales
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Job offer
You’ll receive a job offer!
Jur LinkedIN

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Gedempt Hamerkanaal 18, 1021 KM Amsterdam

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