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Customer Success Manager Dach

Convious
Amsterdam / Full-time
Netherlands / Full-time
32 - 40 (per week)
€ 3900 - € 4200 (per month)
3 to 5 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • Salary between €50.000 - €54.000
  • Great international team (check our Instagram page to get an idea)
  • Fantastic office in the heart of Amsterdam
  • A unique experience at the fastest growing AI-scale up in Amsterdam
  • Enjoy our daily healthy (or unhealthy) lunches; your call!
  • Unlimited paid vacation policy
    Hybrid work model (possibility to work remote)

What skills do you have?

  • Living in The Netherlands;
  • At least three years of experience in either Client Success or Account Management in a fast-growing SaaS B2B environment.
  • You are fluent in English and German (French or Dutch are a plus) and can communicate in a clear, goal-oriented way; You can take the lead in a conversation, but you also know when it’s time to listen. You can connect at different levels of an organisation, both internally and externally.
  • A passion for helping people in a software-oriented environment.
  • Able to identify commercial opportunities, and have experience with expanding accounts through up- and cross-selling.
  • Highly driven, you own your stuff and are not afraid to take on responsibility.
  • You are proactive, organised, a teamplayer, hands-on, and outstanding communication skills.
  • International travel (up to 25% of your time)
  • Experience in the Leisure / Tickets industry is a plus.
  • Experience with Hubspot (or another CRM) is a plus;

Company information

  • Convious is the industry-leading Sales & Marketing platform for the leisure industry, Our platform’s distinctive edge is its groundbreaking Real-Time pricing capabilities—an industry-first. With Convious, our partners not only gain another competitive advantage but experience a surge in revenue - all while enhancing the overall customer journey. Zoo’s, Theme Parks, Museums, and Castles like our partners Hannover Zoo, Schloss Thurn and Tripsdrill. After our most recent funding round, we are doubling down on our new-business initiatives in DACH.

Why work at Convious?

The visitor attractions industry is best in class when it comes to delivering offline experiences: fancy rollercoasters, exotic animals, stunning experiences...

We seriously love it! What we also see is that most attractions are struggling to get their online visitor experience on that same high level. 

That’s where Convious comes in. We are there to help them deliver best-in-class digital experiences to their guests. With the help of our eCom platform, attractions can now manage their venue at all visitor touch point (take a peek at our demo checkout on the bottom left of your screen).

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Better results

Convert more visitors to buyers and increase margins

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Better experiences
For visitors AND employees
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Less manual work

Focus on what matters and let us do the heavy lifting

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Success

The success of our partners success is our success.

 

About Convious 

Together with our partners, we implement the Convious platform in their attraction and train the users to get the best results. Our customer success managers and support team are here to help and to provide suggestions to be even more successful.

rocket (1)

Culture and
Value

We’re a very passionate team who is growing fast (very very fast).  We were born in Amsterdam (Netherlands) where our beautiful headquarters are now based. We also have offices in Vilnius (Lithuania), Nantes (France) and London (UK). And we have colleagues working remotely from all over Europe.  
mars

Men / Women

50 / 50 %

smile-wink-alt

colleagues

42

language

Language

English/Dutch/German

users-alt

average age

33

An example of
a day at Convious

Your main tasks

As a Customer Success Manager at Convious, your role will impact our partners immensely, so you should fully understand the partners’ needs and pain points and identify improvement areas to increase their productivity and results. This role is created to serve our enterprise EMEA partners, focusing on improving value and relationships. Your responsibilities will go from setting them up for success to enhancing current relationships and increasing the value they get from our service. New partners will be onboarded, and if they fit in your book of business, they’ll become your responsibility.


Your portfolio of customers will consist of Europe’s leading theme parks, zoos and other attractions. Do you have a customer-first mindset and a love for technology? Do you thrive in fast-paced environments and can adapt quickly? Are you interested in helping Convious improve the quality of our services and the overall experience of our customers.

Role and responsibilities:

I. Proactive Support existing partners

Build relationship with all partners, summarize their success stories and challenges/ complaints; make sure support tickets are created and followed up internally; keep partners up to date

Take care of renewals / Identify and highlight commercial opportunities and up- and cross-sell

Manage optimizations, Identify and highlight commercial opportunities and up- and cross-sell


II. Become a Convious product expert and use your knowledge to deepen relationships with existing partners and increase the value they get from using our products.


III. Collect & share partner feedback for Product development, Support, Marketing, and Sales

Collaborate with the product team on projects such h as feature requests and integrations.

Your career path

1
Senior CSM
Convious
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OUR MISSION

The visitor attractions industry is best in class when it comes to delivering offline experiences: fancy rollercoasters, exotic animals, stunning experiences...

We seriously love it! What we also see is that most attractions are struggling to get their online guest experience on that same high level.

That’s where Convious comes in. We are there to help them delivering best-in-class digital experiences to their guests

Our colleagues in words.

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Kimberley Prenger
Conversion Specialst

Convious

"The fact that we're expending internationally makes it even more interesting to work here, because we learn so much from other people's cultures. We never get bored because there's always something new to learn, and something new to celebrate together! It feels really good to be trusted by your team and to be able to have such flexibility in the workplace - it's a real game changer for me.|

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with Head of Support
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Job offer
You’ll receive a job offer!
Jeannique LinkedIN

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Herengracht 440B, 1017 BZ Amsterdam

Icon_Who work at

Address

Icon_Who work at

Herengracht 440B, 1017 BZ Amsterdam

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