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Customer Success Manager

XPP
Haarlem / Full-time
Netherlands / Full-time
36 - 40 (per week)
€ 5000 - € 7000 (per month)
5+ years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • A salary between up €5.000 and €7.000 based on your experience. 
  • A dynamic, ambitious, and international working environment with over 40 different nationalities.
  • An employer who prioritizes employee well-being beyond legal requirements.
  • 27 days of annual leave, based on a 40-hour week, ensuring a healthy work-life balance.
  • 8.33% holiday pay.
  • Free lunch, parking, and fresh fruit provided when in the office.
  •  Internet allowance and travel allowance to support your connectivity and mobility needs.
  • The opportunity for hybrid working, providing flexibility in your work arrangements with the option to work partially from home.
  • Monthly after-work drinks and other team activities.
  • An opportunity to learn and grow in your role, with access to training courses aligned with your professional development.

What skills do you have?

  •  Bachelor degree in Business administration or a similar commercial field.
  • Several years of experience in Customer Success Management, preferably in the SaaS sector.
  • Excellent communication and presentation skills.
  • Strong customer orientation and problem-solving abilities.
  • Fluent in German and English, both written and spoken.
  • Technical insight and interest in payment solutions and technologies.
  • Team player with a proactive and independent work attitude.

Company information

  • XPP is a leading SaaS company that develops and delivers innovative payment solutions. Our mission is to provide our customers with first-class products that modernize their payment processes and improve their business outcomes. 
  • Imagine a world where every transaction you make is seamless, invisible, and efficient. XPP is the silent force behind this reality, empowering your business with cutting-edge financial technology that drives growth and efficiency.

Why work at XPP

For our DACH market, we are currently looking for a Customer Success Manager. You will be focusing on the Education and Large Enterprise market. In this dynamic job you will play a crucial role in onboarding our customers, maintaining customer-centric operations and ensuring our customers get the most value out of our software. You are the voice of the customer within our organization.
Icon_Who work at
Seamless Payments in Public Spaces

KUARIO provides cloud-based, seamless payment solutions for various environments. It offers open and closed-loop payments for the higher education sector, vending, catering, and printing, and optimised printing and scanning in public libraries for effortless document handling.

Icon_Who work at
Smart Payments in Public Transport

Transform the daily commute of your customers with effortless tap-and-go transactions by Vayapay. Our embedded solutions simplify the journey, ensuring smoother and faster commutes for everyone.

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Advanced eCommerce Payment Solutions

Ginger provides versatile and scalable payment systems for eCommerce. With support for multi-currency, recurring payments, and over 150 alternative payment methods. The white-label PSP solution offers a fully branded eCommerce platform with easy integration and advanced security.

Icon_Who work at
Payment Infrastructure for Organisations
Pecunda provides versatile, on-premises payment solutions tailored for diverse industries, ensuring swift, seamless, and secure transactions. Our platform excels in managing cashless payments, user groups, cards, mobile tokens, and detailed reporting.

About
XPP

XPP is a leading SaaS company that develops and delivers innovative payment solutions. Our mission is to provide our customers with first-class products that modernize their payment processes and improve their business outcomes.

 

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Culture and
Value

The Commercial team consists of three dynamic disciplines: Marketing, Sales, and Customer Success. Together, we work to promote customer satisfaction, generate new business opportunities, and strengthen our market position.

mars

Men / Women

50 / 50 %

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Colleagues

20

language

Language

English

users-alt

Average age

32

An example of
a day at XPP

Your main tasks

 
  • Supporting and guiding our customers in the DACH region throughout the entire customer relationship.
  • Building and maintaining long-term customer relationships to ensure high customer satisfaction and loyalty.
  • Onboarding new customers and guiding them in the use of (the most up to date version of) our SaaS products.
  • Convince and support customers to migrate and upgrade to our payment solutions into customers’ existing systems.
  • Proactively identifying customer needs and opportunities.
  • Collaborating with the Marketing, Sales, and Product Development teams to communicate customer feedback and drive product improvements.
  • Acting as the voice of the customer within our organization, representing their needs and feedback, and ensuring their voice is heard in all aspects of our operations.

Your career path

1
Senior CSM
Kantoor XPP
Ximedes-plus-Ginger

OUR MISSION

Seamless, Efficient, and Secure Payment Solutions.

Our Future.

Kantoor XPP
About the Team

 

The Commercial team consists of three dynamic disciplines: Marketing, Sales, and Customer Success. Together, we work to promote customer satisfaction, generate new business opportunities, and strengthen our market position.

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
With the team lead, online or at the office
head-side
2nd interview
Meet the team at the office
grin
Job offer
You’ll receive a job offer!
Domenique

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Lichtfabriekplein 1
2031 TE Haarlem
The Netherlands

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