Netherlands
/ Full-time
Head of Customer Success Manager
ImpactBuying
Alkmaar
/ Full-time
40 - 40 (per week)
€ 6500 - € 8500 (per month)
5+ years
Customer Success
Why work at ImpactBuying
You are responsible for the management of the commercial team with approximately 14 Customer
Succes Managers & Customer Operations Managers to serve ImpactBuying’ s clients.
Reporting to the CEO and serving as a member of the Management Team, this position's primary
responsibility is to expand the proven positive impact with our existing clients, including
budgetary responsibilities for our accounts, and to bring the customer success team to a next level
with improved structures and guidance.
You will be co-defining the strategy and implementation plans for acquisition of new clients in new markets.
You will define annual profit plans for existing clients by implementing sales strategies.
You will establish sales objectives by forecasting and developing annual
sales targets for multiple countries; projecting expected sales and profit for existing and new clients.
A large part of the projects have an IT element and close collaboration with the IT team is necessary as
well as affinity with IT solutions and applications.
Successful candidates should have strong interpersonal skills, have an analytical and curious
mindset, and have commercial skills to be able to communicate clearly and effectively on a
strategic level. The ideal Head of Customer Success should engage with the team, our customers,
maximize value, and create strategies to grow our customer base. Self-starter with ability to
manage time and prioritize competing demands.
Trust in yourself and the team
Positive Impact
You want to make a Positive Impact with the work you do, and for the people around you
Can Do Attitude
You have a Can Do Attitude about handling challenges and new things
Have fun
And you know how to Have fun, and seek joy in your work.
About
Impact Buying
ImpactBuying (IB) is a dynamic company with a mission. We want to provide our clients with data
they can trust, report and act on. IB is a B-Corporation, specialized in risk management and transforming supply chains for the better. We have been unravelling complex international supply chains for 14 years in North-West Europe for our clients, international (food) retailers. With more than 250.000 supply- and product chains mapped, we are at the forefront of providing valuable insights for creating positive impact. We can easily say: We show our clients where they source from, where in their supply chain they might be facing risks, and how they can make impactful changes.
Our product portfolio ranges from transparency and traceability solutions (supplier portal,
producers & trader omni-channel platform – both including product specifications, and
blockchain).
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Culture and
Value
- Good business and doing good can and must go together. That’s why we show our customers how they can realise Proven Positive Impact by using their buying power.
Men / Women
40 / 60 %
colleagues
80
Language
Dutch and English, German is a big puls
average age
35
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Our partnerships.
BSCI
Amfori BSCI provides an auditing methodology as well as a reporting system that assist companies to improve working conditions in their international supply chains. We are a strategic partner for Amfori as we have a special status that allows us to work in the Amfori database on behalf of our clients that are Amfori member. We are working with Amfori on the formal connection for ImpactBuying on the Amfori platform.
The application process.
Your application
Let us know you’re interested by applying for this role!
Phone-call interview
We’ll meet over the phone
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1st interview
1st interview with Talent Acquisition
2nd interview
2nd interview with Head of Sales
Job offer
You’ll receive a job offer!
Any questions?
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