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Project Manager / Customer Success Manager

Buffl
Mechelen / Full-time
Netherlands / Full-time
32 - 40 (per week)
€ 3300 - € 3800 (per month)
3 to 5 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • A fixed base salary of €3.300 - €3.800 + 13th month and other advantages
  • Easily accessible location (at Mechelen Station)
  • Feel the excitement of working in a start-up (founded 2018).
  • Be in the know about the innovations with our top clients including Telenet, Engie, Colruyt, Liantis, BARCO, KBC, BBDO, Burger King, D’Ieteren, …
  • Professional and informal work environment

What skills do you have?

  • You have great organizational skills, particularly in project management, account overview & budget management. You have attention to detail.
  • You pro-actively communicate, you love to work with people & go the extra mile for your clients.
  • You know which expert to activate depending on the situation and are a problem solver. You are able to communicate professional at any level in the organization (or are willing to learn to do this).
  • You like details, you meticulously manage all angles of your work. You know your client and you make sure they can rely on you (and BUFFL)

Company information

  • BUFFL believes that 99% of innovations should improve people’s lives.
  • Beautiful office in Mechelen
  • Fast growing start-up with huge growth potential
  • BUFFL can help you validate the right things at the right time. Check assumptions, define questions for your survey, help you analyse the collected data, define conclusions, and help you pivot or scrap your innovations when needed.
  • Unique company culture

Why work at Buffl.

You are crucial on our journey to challenge the status quo & disrupt decision making in innovation processes. You will advise & onboard a diverse set of clients on which validation experiments to conduct and which decisions to make based on the insights gathered in the BUFFL platform. Your final goal is to demonstrate the value of instant decisions in all kinds of situations.

Icon_Who work at
Focus
BUFFL makes validation effortless. Your target audience gets crystal clear questions. And you’ll receive real-time reliable information.
 
 
 
Icon_Who work at
Drive for change

BUFFL’s agile and in depth platform shows the results of your online survey in real-time.

We'll be your sherpa throughout the whole innovation process, from identifying a problem to putting its solution in the market.

Icon_Who work at
Teamwork
Join our close and ambitious team.
Icon_Who work at
Unique

With a high-quality reporting service and a growing community of users, BUFFL is the easiest way for companies to obtain the insight and feedback required for the best strategical decision making.🐃

About
Buffl

Say ciao to difficult surveys, complicated procedures and boring reports. BUFFL makes validation effortless. Your target audience gets crystal clear questions. And you’ll receive real-time reliable information. So you can build a better product or service.

rocket (1)

Culture and Value

We work with each other, love hustle and bustle but above all strive for a transparent and pleasant working environment where everyone contributes their piece.

mars

Men / Women

49 / 51 %

smile-wink-alt

Colleagues

20+

language

Language

English/Dutch

users-alt

average age

31

An example of
a day at Buffl

Your main tasks

  • As a Customer Service Manager (CSM) you report to and work in tandem with a Client Service Director (CSD, either a founder or a senior profile with at least 20y experience) to serve our most important (long-term collaboration) clients.

  • As BUFFL is a matrix organization, you are also part of a team of CSMs, who coach and learn from each other on the specific domain expertise required.

  • Driven by your curiosity, your first responsibility is to understand the business challenges of your client.

  • In combination with your CSD you identify opportunities for improving performance & impact at the client.

     

  • You document interactions, plan meetings, pro-actively follow-up on open action points, you manage timings and ensure the budget is under control. All in all, you ensure high quality in delivery and make sure the client is satisfied.

     

Your career path

1
Possible in consultation

BUFFL
iPhone-survey
69e32c19efbd1e10e2909f76e71e9011

OUR MISSION

We want to be a caring and future-proof company that allows your organization to stay relevant by taking actionable decisions.

Our Partner in words.

unilever

Kaat van der Goter - CMI specialist FOOD & Refreshment Belgium

 

 

"It takes both sides to build a bridge. With Buffl we were able to build a bridge that connected us with our customers in a quick and smart way. I want to thank Buffl for the pleasant coopertation. Without the consultancy of Buffl we weren't able to build that bridge and bring the voice of our consumer at the heart of the decisions we make."

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with Head of Sales
grin
Job offer
You’ll receive a job offer!
Ontwerp zonder titel (3)-1

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Adress

Icon_Who work at
Stationsstraat 55, 2800 Mechelen, België

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