You are crucial on our journey to challenge the status quo & disrupt decision making in innovation processes. You will advise & onboard a diverse set of clients on which validation experiments to conduct and which decisions to make based on the insights gathered in the BUFFL platform. Your final goal is to demonstrate the value of instant decisions in all kinds of situations.
BUFFL’s agile and in depth platform shows the results of your online survey in real-time.
We'll be your sherpa throughout the whole innovation process, from identifying a problem to putting its solution in the market.
With a high-quality reporting service and a growing community of users, BUFFL is the easiest way for companies to obtain the insight and feedback required for the best strategical decision making.🐃
Say ciao to difficult surveys, complicated procedures and boring reports. BUFFL makes validation effortless. Your target audience gets crystal clear questions. And you’ll receive real-time reliable information. So you can build a better product or service.
We work with each other, love hustle and bustle but above all strive for a transparent and pleasant working environment where everyone contributes their piece.
As a Customer Service Manager (CSM) you report to and work in tandem with a Client Service Director (CSD, either a founder or a senior profile with at least 20y experience) to serve our most important (long-term collaboration) clients.
As BUFFL is a matrix organization, you are also part of a team of CSMs, who coach and learn from each other on the specific domain expertise required.
Driven by your curiosity, your first responsibility is to understand the business challenges of your client.
In combination with your CSD you identify opportunities for improving performance & impact at the client.
You document interactions, plan meetings, pro-actively follow-up on open action points, you manage timings and ensure the budget is under control. All in all, you ensure high quality in delivery and make sure the client is satisfied.
We want to be a caring and future-proof company that allows your organization to stay relevant by taking actionable decisions.
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