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Customer Success Associate

Lizy
Brussels / Full-time
Belgium / Full-time
40 - 40 (per week)
€ 2500 - € 2800 (per month)
0 to 2 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • A good pay check: we offer a competitive salary including all possible fringe benefits you could think of (meal vouchers, home working allowances, pension schemes, hospitalization insurance, …).

  • Flexible mobility budget: you’ll have the possibility to get a car, but alternatives are also possible if that suits your personal situation better.

  • Stock options: if our company does well, we want you to succeed financially too.

  • Tech goodies: MacBook, iPhone (incl. subscription) and all the tools you need to be successful in the job.

  • Growth potential: possibility to grow into a leadership role and manage a team.

  • A desk in our cool headquarter office at Flagey, Brussels, with fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks.

  • A positive company & team culture.

What skills do you have?

  • Experience: You have 2-5 years of experience as a top performer for a leading digital company (scale-up) in a care related role.

  • Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have.

  • Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.

  • Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like.

  • Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain.

  • Automation and standardization: You always think of ways to optimize and automate processes and your work.

  • Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want!

  • Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership.

  • Fluent in French/ Dutch (ideally both) and English.

Company information

  • We are reshaping the €70bn European car leasing business, one of the largest yet-to-be disrupted markets. The traditional car leasing industry is slow, complicated and expensive.

  • At LIZY, we’re changing that. We’re making the process of ordering a car on our platform as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.

  • LIZY is a well funded (€10M+) startup with off-the-charts revenue growth (>300% per year) and an amazing team of 40+ A-players.

Why work at Lizy

Lizy prides itself on best-in-industry customer care, you are the cornerstone of this promise. You are the first point of contact for our customers and help them throughout their issues, search for timeline and customer focused solutions and ensure we keep our happy customers happy.

 

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Focus

Personal Growth (Master it): Never stop learning and improving.

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Where will you work

Possibility to work remotely up to 2 days a week if you live in Belgium, organize your own work schedule, and enjoy the sun while working on our rooftop!

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Teamwork

We organise several team buildings during the year!

 

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Drive for change

As a fast growing company, we offer plenty of opportunities to further develop and grow your skills.

 

About
LIZY

 

We are revolutionizing the European car leasing industry, which is valued at a staggering €70bn. This market is ripe for disruption, as the traditional car leasing process is sluggish, complex, and costly.

Here at LIZY, we're on a mission to change that. Our platform makes ordering a car as effortless as purchasing a toaster on Amazon. Our ultimate goal is to establish ourselves as the leading digital car leasing provider in Europe.

LIZY is not your average startup. With substantial funding of over €10M, our growth is skyrocketing at an extraordinary rate of over 300% per year. And let's not forget our exceptional team of 40+ highly skilled individuals, who are the driving force behind our success.

 

rocket (1)

Culture and
Value

  • Fun (Have it): Enjoy the ride - life is short.

  • Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.

  • Personal Growth (Master it): Never stop learning and improving.

  • Wow (Deliver it): Actually make our customers say “WOW”.

  • Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.
mars

Men / Women

60/ 40 %

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Colleagues

45

language

Language

Dutch and English

users-alt

Average age

32

An example of
a week at LIZY

Your main tasks

  • You handle customer inquiries daily via email, phone, and chat, ensuring smooth follow-up.
  • You build strong customer relationships through regular contact and by actively gathering feedback.
  • You collaborate closely with internal teams like insurance, roadside assistance, and garages to resolve customer issues efficiently.
  • You proactively think along to improve processes and enhance customer satisfaction.
  • You monitor overall customer satisfaction by listening attentively, responding quickly, and identifying potential pain points.

Your career path

1

Various options

lizy-966

LIZY'S MISSION

At LIZY, our daily mission is to revolutionize the leasing sector in Europe.
 

A message from LIZY 👀

1697126360405

"On Tuesday, a part of LIZY 's team attended the link2fleet Belgium forum & award 2023 🏆."


"It was a great opportunity for us to exchange with other actors of the Fleet and Mobility sector and see what the future is going to offer!"

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview online or at the office
head-side
2nd interview
A one minute video about yourself upfront and a more in depth interview with several team members
grin
Job offer
You’ll receive a job offer!
vince

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in Amsterdam

Icon_Who work at

Address

Icon_Who work at

Parnassusweg, Amsterdam-Zuid.

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