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Customer Onboarding Specialist (Brussels)

Zenchef
Brussels / Full-time
Belgium / Full-time
40 - 40 (per week)
€ 2666 - € 2916 (per month)
0 to 2 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • €30,000 - €34,000
  • Variable - 10k (this will be the additional earnings if targets are met at 100%)
  • A hybrid work environment
  • A work from abroad policy
     
  • Regular breakfast in the office
  • Monthly well-being budget
  • 13th month
  • Net allowance
  • 25 vacation days
  • Commuting allowance
  • Alleo Benefits: €600/year + Eco-vouchers (€250/year).

What skills do you have?

  • Proven experience in customer-facing roles
  • Excellent written communication skills
  • Strong verbal communication, attention to detail, autonomy, and interpersonal skills
  • Patience and a talent for teaching others
     
  • Fluent in Dutch/Flemish and English (reading, writing, and speaking)
  • Drivers License for onsite onboardings

Company information

  • At Zenchef Belgium, we support more than 20,000 restaurants across Europe with an innovative solution that transforms every stage of the customer experience — from reservation to loyalty building. Our platform helps restaurateurs save time, manage their service more efficiently, and attract more customers, all while strengthening human connections around the table.

Why work at Zenchef

As a Customer Onboarding Specialist, your role is to ensure the successful implementation of the Zenchef service for our clients, while delivering on the promised value proposition. You will act as a key link between the Sales team and Customer Success Specialists. Your primary responsibility is to enhance performance by understanding client needs, quickly adapting the tool to their operations, and delivering high-quality service. This role is essential to ensuring customer satisfaction and driving continuous improvement across the company.

Icon_Who work at
Reservations

Smoother reservations that keep tables turning

Icon_Who work at
Payment
Restaurant payment management
Icon_Who work at
Loyalty
A personalized dining experience for every guest
Icon_Who work at
Zenchef App
Your tables in the pocket of every guest

About
Zenchef

As part of the Customer Onboarding team, we are responsible for delivering the promised value proposition during the onboarding phase. Our goal is to provide the best possible experience with our product and services to drive greater customer satisfaction and adoption.

rocket (1)

Culture and
Value

  • In essence, Zenchef’s culture is focused on creating a positive impact on the restaurant industry through innovation, collaboration, and a strong focus on the needs of restaurants and their guests.
mars

Men / Women

50 / 50 %

smile-wink-alt

colleagues

236

language

Language

Dutch and English

users-alt

average age

31

An example of
a day at Zenchef

Your main tasks

  • Independently manage the implementation of the Zenchef service for all new clients
  • Handle incoming customer requests throughout the adoption phase
  • Design tailored onboarding experiences that meet the specific needs of our clients and optimize their journey
  • Drive innovation by launching new initiatives, continuously improving the way we work, and fostering a culture of constant learning and evolution
  • Onboardings will be conducted primarily online, but also on-site, depending on client needs and circumstances.

Your career path

1
CSM
662918b57b444c6755fb1ea3_team-zenchef

OUR MISSION

We believe in a thriving culture of dining out. When restaurants and guests connect in more meaningful ways, more often, that’s when magic happens. Dinners become more than tickets or transactions. Service becomes hospitality. Meals become memories. That’s why we build powerful technology to craft meaningful dining experiences, streamline table management, cultivate lasting guest relationships, and increase predictable revenue — without any commissions.

One Zenchef.

65a15d27dd94e60c14066e42_2311_OBOP_Mainvisual-p-1600

Formitable, Zenchef and Resengo become Zenchef


Three visionary restaurant tech platforms have joined under the name Zenchef. With an enhanced product, a new brand identity, and an expanded team, we are reintroducing Zenchef to Europe as the dining out technology platform.

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with Head of Sales
grin
Job offer
You’ll receive a job offer!
Jur LinkedIN

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Lozenberg 11, 1932 Zaventem, België

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