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Customer Service Professional

Onventis
Rijswijk / Full-time
Netherlands / Full-time
40 - 40 (per week)
€ 4000 - € 4500 (per month)
0 to 2 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

Word lid van het Onventis-cloudplatform voor kopers en leveranciers. Onze oplossingen worden wereldwijd door 1,2 miljoen geregistreerde gebruikers in 21 talen gebruikt. Wij leven innovatie, ondersteunen elkaar, groeien samen en laten dat zien met echte voordelen:


Flexibiliteit en mobiliteit

  • Hybride werkmodel met moderne technische apparatuur

    Werkomgeving en cultuur
  • Ondersteunende teamcultuur met duidelijke structuren en groeimogelijkheden
  • Regelmatige team- en bedrijfsevenementen
  • Internationale samenwerking


    Ontwikkeling en vooruitzichten

  • Gestructureerde onboarding
  • Bijscholing en training
  • Vaste fulltime functie in een groeiend SaaS-bedrijf

    Vergoeding en extra's

  • Een salaris tussen €54000 en €60000
  • 13e maand
  • Vakantiegeld
  • 26 vakantiedagen per jaar
  • Reiskostenvergoeding

What skills do you have?

  • Jij bent een goede match als jij:
  • Een afgeronde MBO- of HBO-opleiding hebt in een commerciële, IT- of servicegerichte richting.
  • Enige werkervaring (0–3 jaar) hebt in customer service of support, bij voorkeur in een B2B-omgeving.
  • Vloeiend communiceert in het Nederlands (C1) en goed uit de voeten kunt in het Engels (B2+).
  • Leergierig, zelfstandig en verantwoordelijk bent — en ambitie hebt om door te groeien naar een meer senior rol.
  • Ook onder druk rustig en oplossingsgericht blijft.
  • Nieuwsgierig bent naar digitale processen en anderen graag helpt deze beter te begrijpen.

Company information

  • Bij Onventis leveren we cloudgebaseerde inkoopoplossingen waarmee bedrijven hun volledige source-to-pay-proces kunnen stroomlijnen. Met een sterke klantenbasis in heel Europa en een groeiend team in Nederland zijn we op zoek naar een servicegerichte collega die klaar is om zijn of haar carrière in de B2B-softwarewereld te starten — of verder uit te bouwen.
    Als (Junior) Customer Service Professional in Rijswijk maak je deel uit van een vriendelijk en ervaren supportteam dat onze (inter)nationale klanten ondersteunt om het maximale uit ons platform te halen. Je behandelt klantvragen via tickets en telefoon, lost standaardproblemen zelfstandig op en schakelt bij complexere issues de hulp van senior collega’s in. Een mooie kans om jouw vaardigheden verder te ontwikkelen binnen een dynamisch, internationaal techbedrijf!

Why work at Onventis

Kickstart jouw carrière waar klanttevredenheid en slimme software samenkomen. Word onderdeel van Onventis en groei met ons mee!
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International presence
Onventis operates in multiple countries, including Germany, Sweden, France, and the Netherlands!
Icon_Who work at
Clients

Worldwide, more than 1,000 procurement organizations from the industry, trade, and services sectors optimize their entire procurement process with Onventis Open Procurement solutions, with over 450,000 registered users in 16 languages and an annual business volume of more than 10 billion euros.

Icon_Who work at
Office
HQ NL is based in Rijswijk 

About
Onventis

Since 2000, Onventis has been a cloud pioneer in the digital transformation of procurement and financial processes. The cloud-based software Onventis Buyer is an all-in-one procurement system that helps companies manage their business expenses with the goal of achieving financial control, efficiency, compliance, and cost savings. It streamlines and automates all processes from source-to-pay, including network collaboration with suppliers. The Onventis Network connects business processes for buyers and suppliers, simply and securely. Worldwide, more than 1,000 companies with around 450,000 users in the Onventis network generate an annual business volume of over 10 billion euros with more than 50,000 suppliers.

rocket (1)

Clients

Worldwide, more than 1,000 procurement organizations from the industry, trade, and services sectors optimize their entire procurement process with Onventis Open Procurement solutions, with over 450,000 registered users in 16 languages and an annual business volume of more than 10 billion euros.
mars

Men / Women

60 / 40 %

smile-wink-alt

Colleagues

165

language

Language

English/Dutch

rocket (1)

Age

32 is the average age 

An example of
a day at Onventis

Your main tasks

Binnen ons Customer Service Team ga jij:

  • Klantvragen en supportverzoeken behandelen via telefoon, e-mail en ons ticketsysteem.
  • Gebruikers begeleiden in het dagelijks gebruik van onze cloudsoftware en helpen bij het oplossen van problemen.
  • Samenwerken met ervaren collega’s om complexere technische vragen te analyseren en op te lossen (of door te verwijzen).
  • Veelgestelde vragen documenteren en bijdragen aan de verbetering van onze interne en externe kennisbank.
  • Klanten proactief informeren over de voortgang van hun verzoeken.
  • Stap voor stap meer leren over inkoopprocessen, ERP-integraties en ons platform.

Your career path

1

sr CSM

2

Various Paths 

Beitragsbild-Onventis-WFW-thegem-blog-timeline-large-1

OUR MISSION

Our mission is to help midsize enterprises in successfully realizing the digital transformation of all purchasing and subsequent finance processes.

Our colleagues in words.

1519165981135

Chris. Team Lead Inside Sales.

 
"What connects us at Onventis is the desire to provide the best digital network for buyers and suppliers. We are a software pioneer that enables digital procurement for companies. In addition to internet technology, there is a need for great ideas for the procurement of tomorrow."

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
Online interview with 1 Dolf, Head of Product Management
head-side
2nd interview
At the office
grin
Woohoo!
You've got a job offer!
Thom

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Verrijn Stuartlaan 25, 2288 EK Rijswijk

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