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Customer Success Manager (Amsterdam)

Zenchef
Amsterdam / Full-time
Netherlands / Full-time
40 - 40 (per week)
€ 3000 - € 3166 (per month)
0 to 2 years
Customer Success
Benefits
Required skills
Company info

What’s in it for you?

  • A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
  • A hybrid work environment
  • Daily restaurant-worthy lunches from our in house chef Roel Paping
  • Regular breakfast in the office
  • Monthly well-being budget
  • Pension Plan
  • A Swapfiets to bike around Amsterdam or commuting allowance
  • A salary ranging from €36000 up to €38000 anually, excluding a €8000 bonus a year)

What skills do you have?

  • 1-3 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environment
  • Excellent communication and relationship-building skills
  • Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems
  • Proven ability to manage change-sensitive customer relationships
  • Highly organized, proactive, and confident juggling multiple customer journeys at once
  • Comfort working cross-functionally with support, product, and operations teams
  • Fluent in English and Dutch 

Company information

  • At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.
  • At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

Why work at Zenchef

Zenchef is on an exciting growth journey. As we align our technologies and customer bases, we are looking for a proactive and customer-driven Customer Success Manager to lead customer engagement during this one-time platform shift. You will play a central role in ensuring a smooth migration experience, uncovering upsell opportunities, and driving product adoption post-migration.

Icon_Who work at
Reservations

Smoother reservations that keep tables turning

Icon_Who work at
Payment
Restaurant payment management
Icon_Who work at
Loyalty
A personalized dining experience for every guest
Icon_Who work at
Zenchef App
Your tables in the pocket of every guest

About
Zenchef

You will join our Customer Experience team, a passionate group committed to providing the best service to our customers. Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Amsterdam office.

rocket (1)

Culture and
Value

  • In essence, Zenchef’s culture is focused on creating a positive impact on the restaurant industry through innovation, collaboration, and a strong focus on the needs of restaurants and their guests.
mars

Men / Women

50 / 50 %

smile-wink-alt

colleagues

236

language

Language

Dutch and English

users-alt

average age

31

An example of
a day at Zenchef

Your main tasks

  • Proactively reach out to eligble customers to engage them in the migration process
  • Clearly explain the value of the Zenchef platform and what to expect during the migration
  • Align timing, collect key onboarding information, and ensure customer readiness
  • Be the customer’s main point of contact during the migration journey
  • Ensure all necessary steps (technical and operational) are completed in a timely manner
  • Collaborate closely with onboarding and support teams to ensure a seamless experience
  • Provide regular and transparent updates to customers throughout the onboarding journey
  • Answer questions related to migration, configuration, training, or account access
  • Maintain strong relationships and build trust, even in high-volume or change-sensitive moments
  • Follow up after onboarding to ensure smooth adoption of core Zenchef features
  • Identify and suggest upsell opportunities based on customer goals and usage
  • Collect feedback, surface product insights, and support continuous improvement

Your career path

1
Senior CSM
662918b57b444c6755fb1ea3_team-zenchef

OUR MISSION

We believe in a thriving culture of dining out. When restaurants and guests connect in more meaningful ways, more often, that’s when magic happens. Dinners become more than tickets or transactions. Service becomes hospitality. Meals become memories. That’s why we build powerful technology to craft meaningful dining experiences, streamline table management, cultivate lasting guest relationships, and increase predictable revenue — without any commissions.

One Zenchef.

65a15d27dd94e60c14066e42_2311_OBOP_Mainvisual-p-1600

Formitable, Zenchef and Resengo become Zenchef


Three visionary restaurant tech platforms have joined under the name Zenchef. With an enhanced product, a new brand identity, and an expanded team, we are reintroducing Zenchef to Europe as the dining out technology platform.

The application process.

fast-mail
Your application
Let us know you’re interested by applying for this role!
calling
Phone-call interview
We’ll meet over the phone
user-arrows (1)
1st interview
1st interview with Talent Acquisition
head-side
2nd interview
2nd interview with Head of Sales
grin
Job offer
You’ll receive a job offer!
Jur LinkedIN

Any questions?

Stuck in your job search? Schedule a free consultation with our experts.

Apply right away.

Office located in

Icon_Who work at

Address

Icon_Who work at

Elandsstraat 44, 1016 SG Amsterdam

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