Netherlands
/ Full-time
Customer Success Manager (Dach)
ImpactBuying
Alkmaar
/ Full-time
40 - 40 (per week)
€ 5000 - € 6000 (per month)
5+ years
Customer Success
Why work at ImpactBuying
Impact-driven. Retail-savvy. German-speaking.
At ImpactBuying, we’re not just managing customer success; we’re transforming global supply
chains. We're seeking a strategic, experienced Customer Success Manager (CSM) with a strong
affinity for retail and a solid background working with enterprise clients in the DACH region.
You are more than a liaison, you are a strategic partner to our clients. You'll drive onboarding,
long-term adoption, and measurable value for retailers in sectors such as DIY, Food, Household,
and Textiles. You know the operational and compliance pain points of these industries inside out
and will be able advise clients effectively on topics such as product compliance, supply chain
transparency, and sustainability.
Trust in yourself and the team
Positive Impact
You want to make a Positive Impact with the work you do, and for the people around you
Can Do Attitude
You have a Can Do Attitude about handling challenges and new things
Have fun
And you know how to Have fun, and seek joy in your work.
About
Impact Buying
ImpactBuying (IB) is a purpose-driven B-Corporation with a clear mission: to provide our clients
with data they can trust, report, and act on. For over 15 years, we’ve been unraveling complex
international supply chains across North-West Europe for leading (food) retailers. With over
250,000 supply and product chains mapped, we help clients identify sourcing origins, assess
supply chain risks, and make meaningful, positive impact.
Our product portfolio includes:
• Traceability & transparency platforms for suppliers and traders
• Blockchain-based solutions for secure, decentralized data sharing
• BI dashboards offering insights into human rights, environmental impact, and animal
welfare
• Sustainability consultancy (risk analysis, impact assessments, procurement training)
Alongside our technology, we offer consultancy services, including risk analysis, impact
assessments, training for procurement & category management, and hands-on support for
onboarding, data collection, and verification.
Our clients include Ahold Delhaize, Jumbo, Action, and Holland & Barrett — companies committed
to making a difference with their buying power.
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Culture and
Value
- Good business and doing good can and must go together. That’s why we show our customers how they can realise Proven Positive Impact by using their buying power.
Men / Women
40 / 60 %
colleagues
80
Language
Dutch and English, German is a big puls
average age
35
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Our partnerships.
BSCI
Amfori BSCI provides an auditing methodology as well as a reporting system that assist companies to improve working conditions in their international supply chains. We are a strategic partner for Amfori as we have a special status that allows us to work in the Amfori database on behalf of our clients that are Amfori member. We are working with Amfori on the formal connection for ImpactBuying on the Amfori platform.
The application process.
Your application
Let us know you’re interested by applying for this role!
Phone-call interview
We’ll meet over the phone
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1st interview
1st interview with Talent Acquisition
2nd interview
2nd interview with Head of Sales
Job offer
You’ll receive a job offer!
Any questions?
Stuck in your job search? Schedule a free consultation with our experts.
Office located in
Address