Netherlands
/ Full-time
Customer Success Manager
ImpactBuying
Alkmaar
/ Full-time
40 - 40 (per week)
€ 5000 - € 6000 (per month)
5+ years
Customer Success
Why work at ImpactBuying
We are looking for a customer success manager who possesses a strong drive for results. You are
part of the customer facing team. The CSM is the first point of contact from the customer and can
translate the requirements from the customer into the opportunities Impact buying offers.
Focusing on the business outcomes and identifying new opportunities for growth within your
accounts.
Duties for the Customer Success Manager will include a broad range of tasks such as maintaining
ongoing customer relationships and networking, implementing success programs, contributing to
sales, onboarding and training clients and minimizing churn. You will develop and maintain close
relationships with management, product adoption sponsors, and/or key stakeholders throughout
the customer lifecycle.
Successful candidates must be social, analytical and have commercial skills to be able to
communicate clearly and effectively. The ideal Customer Success Manager should engage with
customers, maximize value, and create strategies to grow our customer base. Expert
communication & presentation skills with a high-level of comfort delivering consultative
recommendations to executives & management teams. Self-starter with ability to manage time
and prioritize competing demands.
Trust in yourself and the team
Positive Impact
You want to make a Positive Impact with the work you do, and for the people around you
Can Do Attitude
You have a Can Do Attitude about handling challenges and new things
Have fun
And you know how to Have fun, and seek joy in your work.
About
Impact Buying
ImpactBuying (IB) is a dynamic company with a mission. We want to provide our clients with data
they can trust, report and act on. IB is a B-Corporation, specialized in risk management and transforming supply chains for the better. We have been unravelling complex international supply chains for 14 years in North-West Europe for our clients, international (food) retailers. With more than 250.000 supply- and product chains mapped, we are at the forefront of providing valuable insights for creating positive impact. We can easily say: We show our clients where they source from, where in their supply chain they might be facing risks, and how they can make impactful changes.
Our product portfolio ranges from transparency and traceability solutions (supplier portal,
producers & trader omni-channel platform – both including product specifications, and
blockchain).
.svg)
Culture and
Value
- Good business and doing good can and must go together. That’s why we show our customers how they can realise Proven Positive Impact by using their buying power.
Men / Women
40 / 60 %
colleagues
80
Language
Dutch and English, German is a big puls
average age
35
.jpg?width=2000&name=DSC04030%20(2).jpg)
Our partnerships.
BSCI
Amfori BSCI provides an auditing methodology as well as a reporting system that assist companies to improve working conditions in their international supply chains. We are a strategic partner for Amfori as we have a special status that allows us to work in the Amfori database on behalf of our clients that are Amfori member. We are working with Amfori on the formal connection for ImpactBuying on the Amfori platform.
The application process.
Your application
Let us know you’re interested by applying for this role!
Phone-call interview
We’ll meet over the phone
.svg){kind=small}
1st interview
1st interview with Talent Acquisition
2nd interview
2nd interview with Head of Sales
Job offer
You’ll receive a job offer!
Any questions?
Stuck in your job search? Schedule a free consultation with our experts.
Office located in
Address