Netherlands
/ Full-time
Customer Success Manager
Aimy
Den Haag
/ Full-time
32 - 40 (per week)
€ 2500 - € 3000 (per month)
0 to 2 years
Sales
Benefits
Required skills
Company info
What’s in it for you?
-
A fantastic workplace within a rapidly growing organisation where you can fully develop yourself. Flexibility and personal responsibility are highly valued by us.
-
You can set your own working hours and choose to work either from our office in a creative co-working space in The Hague, or from home.
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Your salary will be based on your knowledge and experience, but will range between €2,500 and €3,000 per month for a 40-hour work week
-
We offer you a one-year contract, with the prospect of a permanent position.
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Additionally, you will receive 25 vacation days from us and there is a training budget available to stimulate your development..
What skills do you have?
-
Completed WO/HBO education
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You speak both French and Dutch fluently, this is a must.
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You are a starter with 0-1 years of experience in this role type.
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You are eager to learn and pick up things quickly.
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You are proactive and come up with your own inventive ideas for improvements.
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A service-oriented attitude with an eye for detail.
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You can handle office tools, such as Excel, Word, Slack and Trello.
Company information
-
Aimy is a rapidly growing startup with the goal of providing the best digital customer experience to all salons worldwide.
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We are already working with the best and most leading salons in the Dutch hairdressing market and have partnerships with international producers in the industry.
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Located in Den Haag
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Small Tech startup
Why work at Aimy.
Aimy is a fast-growing Tech startup. We are currently looking for an ambitious and customer focused customer success manager. Are you ready for a challenging step in your career? And do you have what it takes to turn new customers into our biggest fans? Then you definitely want to join us!
We believe in always moving forward. Aimy is focused on the future and continues to reinvent itself.
Trustworthy
Aimy is caring and provides a sense of trust. We believe in giving 100% effort.
Organized
Aimy fosters a structured mindset for an organized workweek.
Free
Aimy believes it's important that you feel free and enjoy your work.
About
Aimy.
Aimy helps salons better manage their business and connect with the new generation of customers. Through our smart chatbot technology, customers receive the most personal digital experience when making an online appointment or getting online product or hair advice. Thanks to our innovative and customer-focused approach, the number of salons partnering with Aimy is growing rapidly, and more and more hairdressers are becoming fans of Aimy.
With this job, you will directly contribute to transforming this loyalty into a strong online strategy, helping us to grow even faster.
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Culture and
Value
The successes we achieve need to be celebrated, of course! Therefore, we regularly go out to dinner together and like to end a working week with a drink.
Men / Women
50 / 50 %
Colleagues
15
Language
Nederlands/Frans
Average age
30
An example of
a day at Aimy.
Your main tasks
-
You will have a customerfacing role, being the direct point of contact for new and existing customers.
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Fun varied work such as providing online training, cleaning and importing data and improving digital manuals and processes.
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You will work closely with the founders and have many opportunities to develop yourself.
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You will have a lot of freedom to think about areas for improvement to make the onboarding process of new customers even faster and better.
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Many growth opportunities in an international scale-up.
Your career path
1
Customer Success Manager
2
Sr CSM
3
Various horizontal steps
The mission of Aimy
We have a clear mission; we want to become the largest supplier of hairdressing software. In the Netherlands, but also beyond.
Our colleagues in words.
Derk Jan Statema
Co-Founder
Aimy
Hands on experience with starting, scaling and advising international startups over the past 10 years. I get a lot of energy from working in fast growing companies and develop new business opportunities. As an experienced business developer, I really enjoy translating customer feedback directly into continuous product improvements and new business opportunitities.
Currently focused on building a smart digital assistant for the fast growing freelance industry to have full control from one single interface.
Currently focused on building a smart digital assistant for the fast growing freelance industry to have full control from one single interface.
The application process.
Your application
Let us know you’re interested by applying for this role!
Phone-call interview
We’ll meet over the phone
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1st interview
With Stefanie
2nd interview
With the general manager
Job offer
You'll receive a job offer!
Apply right away.
Office located in Den Haag
Address
Wilhelmina van Pruisenweg 35, 2595 AN Den Haag
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