Netherlands
/ Full-time
Customer Onboarding Manager (Amsterdam)
Zenchef
Amsterdam
/ Full-time
40 - 40 (per week)
€ 2500 - € 2916 (per month)
0 to 2 years
Sales
Benefits
Required skills
Company info
What’s in it for you?
-
A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
-
A hybrid work environment
-
Daily restaurant-worthy lunches from our in house chef Roel Paping
-
Regular breakfast in the office
-
Monthly well-being budget
-
Pension Plan
-
A Swapfiets to bike around Amsterdam or commuting allowance
-
A salary between €30.000-€35.000 anually, excluding €3000 bonus (paid out €250 pm)
What skills do you have?
-
You have confirmed experience in customer interactions.
-
You are fluent in English and Dutch (read, write & speak) speaking German is a big plus!
-
You possess excellent writing skills.
-
You demonstrate ease and effectiveness in oral communication with clients.
-
You exhibit patience and pedagogy.
-
You display rigor, autonomy, and interpersonal skills.
Company information
-
At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.
-
At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.
Why work at Zenchef
You would be the essential ingredient that completes our recipe. As a Customer Onboarding Manager for Northern Europe, your mission is to ensure the successful implementation of Zenchef services, acting as a crucial link between Sales and Account Managers. Your key focus is on understanding customer needs, adapting tools, and delivering high-quality service to drive customer satisfaction and continuous improvement.
Smoother reservations that keep tables turning
Payment
Restaurant payment management
Loyalty
A personalized dining experience for every guest
Zenchef App
Your tables in the pocket of every guest
About
Zenchef
As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process (for the upgrade project). Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.
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Culture and
Value
- In essence, Zenchef’s culture is focused on creating a positive impact on the restaurant industry through innovation, collaboration, and a strong focus on the needs of restaurants and their guests.
Men / Women
50 / 50 %
colleagues
236
Language
Dutch and English
average age
31
An example of
a day at Zenchef
Your main tasks
-
Be the Zenchef Guide: Lead customers through their Zenchef service upgrade with confidence and ease. You’ll be the go-to person making sure their transition is smooth and stress-free.
-
Answer the Call: When customers have questions during their upgrade, you’ll be ready to help them out, ensuring they’re on the right track and feel supported every step of the way.
-
Tailor the Experience: Craft unique onboarding journeys that perfectly fit the needs of each client. Think of yourself as a customer journey designer, optimizing every touchpoint to create a top-notch experience.
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Spark Innovation: Be a changemaker! Help us improve how we work by introducing new ideas, fresh initiatives, and driving continuous improvement. We love innovation, and you’ll be a big part of it.
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Master the Merger: Play a key role in our Upgrade project as we bring four companies together. Your mission? Make sure the migration process is as seamless as possible, and keep everything running smoothly.
Your career path
1
CSM
OUR MISSION
We believe in a thriving culture of dining out. When restaurants and guests connect in more meaningful ways, more often, that’s when magic happens. Dinners become more than tickets or transactions. Service becomes hospitality. Meals become memories. That’s why we build powerful technology to craft meaningful dining experiences, streamline table management, cultivate lasting guest relationships, and increase predictable revenue — without any commissions.
One Zenchef.
Formitable, Zenchef and Resengo become Zenchef
Three visionary restaurant tech platforms have joined under the name Zenchef. With an enhanced product, a new brand identity, and an expanded team, we are reintroducing Zenchef to Europe as the dining out technology platform.
The application process.
Your application
Let us know you’re interested by applying for this role!
Phone-call interview
We’ll meet over the phone
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1st interview
1st interview with Talent Acquisition
2nd interview
2nd interview with Head of Sales
Job offer
You’ll receive a job offer!
Any questions?
Stuck in your job search? Schedule a free consultation with our experts.
Apply right away.
Office located in
Address
Elandsstraat 44, 1016 SG Amsterdam
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